THE ELEVATE PODCASTTHE LEADERSHIP DIARIES

Episode 77: Reducing waste in your business – John Knight

“If you can create a culture where you don’t tolerate waste there’s always these little improvements that you make within your business that gradually add up to some very big numbers.”



In a changing market, you might be thinking you need to cut costs. But that’s not necessarily the case, says Business Depot CEO, John Knight. It is better, he says to think about cutting waste and getting as productive as possible.

In this podcast we cover:

  • the actionable ways to reduce waste in your business
  • pros and cons of selling principals
  • creating a culture of accountability
  • planning for the year ahead
  • improving productivity

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Episode host: Samantha McLean
Special guest: John Knight

SHOW NOTES / LINKS

2:55   Why you need to focus on ‘better’ rather than more – efficiency, business model, the importance of PM, principal sales, adjacent services
6.33   Seven deadly wastes (The Toyota Model) and what you can do to avoid them
8:43   Creating a culture that does not tolerate waste in your business
10:02   Raise the bar – exercise you can do on your key metrics
11:55   The Three Russian Brothers, Morov, Lessov, Ridov – and their cousin, Tossin

THE LEADERSHIP DIARIES

15:51   Numbers is a good background for everything
18:30   Building mindful time into your day
19:30   Recruiting in real estate – the key question you should ask upfront around income, equity and control
22:00   Why John believes better EQ will lead to better business
25:00   Reinforcing what’s important in your business to create a culture of accountability
27:00   Balancing being a selling principal with the right level of EQ toward the team
30:42   Workshop idea – planning a solid foundation for the new year.

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Samantha McLean

Samantha McLean is the Co-founder and Managing Editor of Elite Agent, Australia's trusted platform for real estate news, insights, and community connection. With over 20 years in sales and marketing across respected global companies, Samantha brings practical expertise and thoughtful leadership to the industry. Since founding Elite Agent, Samantha has grown the brand from a magazine into a dynamic media hub that includes the Elevate podcast, daily newsletters, and engaging industry events. Her approachable style and genuine curiosity have earned Elite Agent recognition, including multiple Mumbrella awards for excellence. Samantha is passionate about exploring how technology, especially artificial intelligence, can improve productivity and client relationships without losing the essential human touch. She regularly discusses these topics with industry experts on the Elevate podcast. She holds a Bachelor of Business from the University of Technology Sydney. Connect with Samantha at Elite Agent or aipoweredagents.com or visit her personal website samanthamclean.com.