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EPM: Customer Service
How to achieve a 100 per cent customer retention rate: Danelle Hunter
Keeping customers content is one of the biggest challenges of the real estate industry. While property continues to be Australia’s preferred method of investment, owners seek assurance that their agent is managing their asset with utmost care and many won’t settle for anything less. Danelle Hunter has five simple steps to keep your customers smiling and secure the future of…
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CUSTOMER SERVICE
How your people skills can improve your property retention rate: Danelle Hunter
The true value of a real estate business lies within its rent roll, and the number of properties managed can often mean the difference between a business running at profit or a loss. In order to really harness their true potential, it’s pivotal that property managers maintain a strong customer retention rate and leave a positive impression on their landlords.…
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EPM
How to make the property manager switch seamless this Christmas: Danelle Hunter
To landlords, changing property managers can seem like a lot of effort, and it is often perceived as something that requires painful amounts of paperwork and rep tape. In fact, I have known customers who have chosen to stay with sub-par property managers far longer than they should have – simply to avoid the headache! However, with Christmas just around…
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EPM
Why Christmas is the best time to market your rental property: Danelle Hunter
When you put your best foot forward and position a property correctly, tenanting it over the holidays can come with a whole host of added benefits. Here are my top three reasons as to why Christmas is one of the best times to market a rental property. The timing is right Not only are most potential tenants on holidays by…
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