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EPM: Technology & Social
6 tips for property managers to thrive in the customer experience economy
The CX economy is already here. Let’s begin by stating the obvious: the property management industry is in flux right now. Owners have more options than ever and expect more value from property management services as a result. Agencies can no longer compete realistically on price, with margins already wafer-thin across the industry. Add difficult market conditions and marketplace disruption,…
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