Jaquie Scammell

5 simple steps to master the essence of great service

Once upon a time, service was easy. There was less pressure and fewer expectations to meet in order to provide what we’d call ‘quality service’. Being responsive was simple and satisfying. In the 21st century, however, we’ve become so focused on systems and speed that we’ve forgotten service still is, and always will be, about building long-lasting relationships. So the…