“Maintaining contact with clients: the frequency of prospecting/nurturing calls is vital. Too often and you will potentially irritate the client; too infrequently and you will most probably fail to impress them. Time of day, the length of the phone call, your manner/tone (how familiar, friendly or business like you should be) and ensuring you have been informative, helpful and/or had excellent market knowledge are all important in their own way” – James Tostevin
