EPM: Best Practice & Legislation
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9 Tips to Post a Successful Property Listing
HOW DO YOU give a listing everything it needs to make sure you get short listed good tenants? Here is a guide from the experts at rent.com.au. SHOW OFF YOUR BEST FEATURES Feature descriptions are where the real fun begins. Words do an amazing job of marketing your rental. There is serious value in your ability to write well, so…
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The Extra One Per Cent: Anthony Cardinale
ANTHONY CARDINALE IS the Principal of Barry Plant Preston. Passionate about property management, he believes there are three aspects to creating both a successful business and property management portfolio: to improve it by just one per cent every day, include a personal touch and become an expert in communication. Story by Samantha McLean. STARTING OUT AS an accountant and toy…
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Extreme Property Management
WARNING: GRAPHIC CONTENT Some property managers will never have to experience the smell of death when walking into a property that they are managing. Many will never see a fully equipped drug lab set up. Many will never experience a threatening client over the phone or in person, or feel unsafe when visiting a property with a client. Would you…
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Lessons Learnt In A Really Big Business
BROCK FISHER TAKES AN HONEST LOOK back at the learning curve he experienced when he joined Rental Express after managing a much smaller rent roll. Before Rental Express, the biggest department I had worked in managed 500 properties. Now, working in a multi-layered business looking after 4,500 properties, with organic growth of 900-plus properties per year, has been quite an…
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Five Tactics to Achieve and Maintain Zero Per Cent Arrears
Want to achieve and maintain zero per cent arrears in your property management agency? Here are five proactive and practical tactics from Jo-Anne Oliveri. ARREARS POLICY Implementing an effective arrears policy can help you achieve and maintain zero per cent arrears. In order to be effective, your policy should be should be clear, time-lined and well communicated so all parties…
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8 Property Management Takeaways from ALPPPS
Well, that’s wrap! After two massive days earlier this year at the Annual Principals and Property Professionals Summit (ALPPPS), event organiser Jo Oliveri provides the top eight business, technology and leadership takeaways to help your property management business achieve game-changing success. COACH YOUR TEAM When it comes to leading your team, act like a sports coach. This differs from simply…
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5 KPIs to Keep Your Property Management Business on Track
Key Performance Indicators or KPIs are business metrics used to measure, monitor and manage your property management team and business. They show you how effectively targets, objectives and goals are being met and whether or not your property management business is on track to success. Jo-Anne Oliveri discusses which KPIs should you be setting, and why. SETTING KPIS is critical…
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Dedication to Task
Melanie Dennis, Director of Domain Property Advocates, describes how employing a dedicated leasing consultant can greatly improve the service you provide. PROPERTY MANAGEMENT is an ever- evolving industry. Clients require more support and assistance to maximise return and growth than ever before. Investors are savvy and knowledgeable in the 21st century and looking for more than simple property management; instead…
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Why You Need a Service Charter
Did you know that the quality of your customer service can correlate directly with your business’ bottom line? Positive customer service can drastically improve your customer retention rate, business reputation and profit margin. Justin Melton explains. A CUSTOMER SERVICE charter is one way a business can outline their customer service commitments. By implementing a customer service charter you can increase…
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Paul Signorelli Raine & Horne Marrickville, NSW
After completing his HSC and studying Accountancy for a short time, Paul Signorelli received an opportunity to complete some Property Management work experience at a local real estate office. When a junior position became available at Raine & Horne Marrickville, where his sister was working, he jumped at the opportunity and has never looked back. He is now in his…
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Life-Saving Safety Tips
Does your office have a procedure for security? If not, utilise your next meeting to discuss some basic security issues. As Asset Managers we are very important business people. We deal with landlords and tenants at different stages and times in their lives. Once you have been in property management for a short while, I am sure you can relate to…
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Process Equals Protection
This year, a substantial amount of agency trust account fraud cases have come to light. And it’s not only the industry that’s taking note of these unfortunate criminal misdemeanours; the media are reporting widely on them, heightening the public’s distrust of the wider real estate community. PROTECTING YOUR agency from trust account fraud should be a core concern of all…
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Outperforming The Market
A STRONG MARKET CYCLE over the past 12 months has led to increased revenue and profit for residential real estate agents nationally, and with it a new sense of optimism across the industry, says Daniel Evans of Macquarie Business Banking. MACQUARIE BUSINESS Banking’s 2014 Residential Real Estate Benchmarking Report revealed the top-performing residential real estate agencies across the country combine…
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Work Health and Safety
Whilst much of our conversation in this column extends to the recruitment and retention of your greatest asset – your team – we tend to focus on everything but a glaringly obvious driver for their happiness in your organisation: safety. After much discussion around safety in the workplace during 2012, it is an opportune time to visit this all-important topic…
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How do deal with a natural disaster (in real estate)
Natural Disasters such as floods, earthquakes, bushfires, tsunamis, and storms can have a devastating effect on a community; we have all seen this recently with the flooding in Queensland and throughout Australia. But how do property managers cope with the fall-out from these disasters? Michael Hughes of LJ Hooker Hamilton, was generous enough to give us a first-hand account of…
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Tenants with Pets: the Pros and Cons
Property Management Expert Debbie Palmer recounts her experiences, as well as the pros and cons of leasing to tenants with pets. When I first started my career in property management, almost 20 years ago, I was very naive about the pros and cons of accepting pets as co-habitants to the property. It wasn’t until I had a couple of years’…
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Could you spot a drug lab?
The discovery of drug labs in Australia (particularly Queensland and Western Australia) is now a daily occurrence, with increasing numbers of these labs being found in rental properties. Stacey Holt of Real Estate Excellence, has been working on awareness for the industry since 2006. In July, 2011, there was for the first time ever a National Meth Lab Conference to…
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Fixed Term Versus Periodic Tenancies
What is your office procedure when a fixed term tenancy ends? Do you proactively seek a formal renewal of the lease agreement, or do you have a large number of periodic tenancies on your rentroll? Simon Cox of Real Estate Dynamics, suggests some strategies to ensure you are maximising the value of your income and your rent roll through fixed…
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Processing Tenancy Applications: Beginning with the end in mind
Was it Stephen Covey that created the expression “begin with the end in mind?” Regardless of the great person who came up with the original expression, it should be a term written into every property manager’s job description. Given that property management has become such as task oriented and management focused career, with a large degree of accountability involved, every…
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