EPM: Productivity
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Matching the Round Peg to the Round Holes
Understanding how individuals work best through developing their innate skills and talents is essential to effective business growth and development. Part of this process is a self-assessment, analysis and implementation program. During the Transform PM journey, the four teams were assessed and provided their performance assessment profiles by Julie Davis and Neil Williams from Agent Dynamics, who specialise in helping…
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5 Languages of Appreciation: Tanja M Jones
Everyone says you should make sure that your team feels appreciated, but just as different things attract different customers, there are different ways you should recognise your team depending on the way they would like to be recognised. And if you get this right, says leadership coach Tanja M Jones, you can enhance loyalty and productivity at the same time.…
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Where Do We Go From Here: Sarah Bell
The end of another calendar year is a chance to hold a mirror up to the zeitgeist of property management and wonder, ‘Where do we go from here?’ If we look at the disruptors and the insatiable appetite that customers have for the more and the now, I believe that property management needs a check-up. As we move into 2017,…
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The Daily Juggle: Eliminate multi-tasking and increase productivity
Beyonce, Oprah and Branson all have the same 24 hours in a day that you do, but as a property manager what has changed in recent times are the expectations of what you are able to get done in a day. Heidi Walkinshaw reveals how to rethink the constant multi-tasking and discover how to use your brain and a clever app…
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Focus on the Positive, Eliminate the Negative
Most of our behaviour is habitual. We fall into patterns of behaviour because we do the same thing repetitively. If the patterns are so strong in us and so automatic, how quickly can we really change, asks Lisa McInnes-Smith. We change when we really want to. We change when we discover it’s more difficult to stay the same. We change when we love…
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Are You On Track For 2016?
TAKE A MOMENT to step back and review where you are spending your time, ensuring that it’s on the areas that produce the real results. It seems like only yesterday when I put pen to paper and wrote my goals for the year ahead. Like many of us, I’m now taking the time to review my current achievements. I find…
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Matthew Johnstone – Living life, not doing life
We can’t always change what is going on around us, but Matthew Johnstone is a firm believer that we have the power to change how we react to any circumstances. An author, illustrator, public speaker and Creative Director for the Black Dog Institute, Matthew will be speaking at ARPM Conference this weekend, and in the lead up, he sat down…
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How To Lose Your Licence In 5 Easy Ways
Think it could never happen to you? Poor administration, lack of diligence and a few loose ends mean that losing your licence is only too possible, as Natalie Hastings explains. Have you ever seen How to Lose a Guy in 10 Days? It’s a laugh-out-loud rom-com starring Matthew McConaughey and Kate Hudson which depicts an array of classic relationship faux…
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Beating The Winter Blues
Fiona Blayney plans to fight off any idea of hibernation this winter by refusing to let the cooler weather influence her mood. I have always thought the notion of a spring clean was kind of funny. I understand the theory. Winter brings with it the traditional need to rug up, stay indoors, turn on the heater and eat soup. After…
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The Lost Art of Conversation
WHATEVER HAPPENED TO GOOD old-fashioned communication, the type where you get on the phone and talk to someone? Sophie Lyon discovers that, no matter where you go now, actually having a conversation about anything is almost impossible. I bought a car recently and decided against one dealer because she continuously sent me text messages. I may be old-fashioned but, if…
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Ready to Soar?
WHETHER YOU KNOW HER for her work on Channel 10’s entrepreneurial show Shark Tank or for being the founder of RedBalloon, Naomi Simson is one of Australia’s greatest tech success stories: an entrepreneur herself, a speaker, director, chair, mother, author, blogger, innovator and TV personality. Naomi was recently ranked second on the Business Insider’s list of Australia’s biggest tech influences…
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2016: Ready, Set, Goal!
A NEW YEAR always brings new promise along with a desire for success. High achieving PM professionals Michelle Delaney and Hannah Gill take a look the best way to set and achieve business and personal goals for 2016. FOR PRINCIPALS MICHELLE SAYS: If you uncover the true definition of the word ‘goal’, you’ll find that it’s ‘an observable and measurable…
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The Comparison Cloud
When we draw the easy and inevitable comparisons between ourselves and others we can end up feeling like we are falling short of the mark or not good enough. Fiona Blayney explains why you should not compare someone else’s social media ‘showreel’ to your own real life. It started out like any other booking, albeit I was excited by the…
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5 Steps To Designing An Effective Ideal Week
TIME MANAGEMENT USING ‘THE IDEAL WEEK’ as a concept may seem simple enough. However, the fact remains many principals and their property management teams are still struggling with being as productive as possible with their available working hours. Luckily, help is at hand with Jo-Anne Oliveri’s top five tips on organising your week for success. IN ORDER TO DESIGN truly…
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The Mathematics of Property Management
TIME FOR A MATHS REFRESHER WITH BOB WALTERS to ensure you fully understand your business’ performance. THE PROBLEM WITH NUMBERS AND AVERAGES IN PROPERTY MANAGEMENT There is a lack of reliable data about the property management industry in Australia. Sure, there are various surveys done from time to time, but how reliable is the information in these surveys? And, sadly,…
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Not The B-Word
Fiona Blayney is banning the word ‘busy’. And there are good reasons for it. I’m not quite sure when the realisation first came; it may have been at the moment where I found myself, yet again, answering the question of ‘How are you?’ with the response ‘Busy’. Or perhaps it was hearing that same response in each conversation I start.…
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Life’s Too Short, says The Bucket List Guy
Trav Bell is widely known as The Bucket List Guy. Believing life is definitely too short, he recommends that everyone writes down a list of things they want to do before they die to help them work out their priorities in life. LIFE IS TOO SHORT – we all know that. But with our busy business lifestyles, how many of…
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Change Without Fear
FORMER AUSTRALIAN COMIC of the Year turned bestselling author Marty Wilson takes a shrewd look at our instinctive reaction to change and why we shouldn’t let our fears stop us from stepping outside the cave. CHARLES DARWIN, the father of the theory of evolution, said, “It’s not the strongest of the species who survive, not the most intelligent, but those…
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The Clock Is Ticking: Are You On Target For 2015?
A quarter of the way through the year, Tara Bradbury reminds us of the time management skills we all need if we’re going to meet our targets. WE HAVE now come to the end of our Innovate 2015 Tour and one of interesting comments I heard along the way is ’I was so busy in January and the start of…
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Five Ways to be A Gamechanger in 2015
New year, new start! Jo Oliveri offers some practical suggestions to raise the bar in the next 12 months. IF YOU WANT TO be a game changer in 2015, you are going to need to start it with a purpose. These five simple strategies in the areas of operations, technology, leadership, marketing and customer service can help you stand out…
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Thinking of You
Fiona Blayney says that it’s time to silence your harsh inner critic and focus on the positive. I thought of you today. It’s not often that I do, but today I thought of you. I wanted to give you an enormous smile, a big hug, and say you’ve done an amazing job and I hope you’re proud. I wanted to…
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Relax, it’s Christmas!
A bit of R&R during the festive season may well sound like the impossible dream if you are in property management. But with a bit of pre-organisation it is totally ‘doable’, says Natalie Hastings. ARE YOU looking forward to a relaxing and uninterrupted Christmas break? ‘What Christmas break?’ I can hear the property managers of Australia shrieking. As any seasoned…
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Supercharging your property management career as a BDM
Business Development Managers (BDM) are increasingly in demand as Real Estate Agencies ramp up their effort to gain market share in the uncertain economic climate. Business development is a combination of strategic analysis, marketing and sales with the objective to grow the Property Management Department by establishing new relationships and increasing opportunities from existing clients. What does a Business Development…
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9 ways to improve your LinkedIn profile
More and more employers are finding their new recruits via business networking site “LinkedIn” says Richard Taylor of REJS. Is your profile up to date? As 2013 gets underway social media continues to dominate the market place. This is especially so in the recruitment industry as we move further away from traditional methods of locating talent. Gone soon will be the…
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The “Expert” Property Manager
What goes on in the mind of a consumer when they meet someone entitled “Investment Property Manager” or “Client Service Manager”, or “Senior Property Manager”? It is likely, says Fiona Blayney, that they are immediately left with the image of the ultimate expert! Its time to examine what qualifications and level of expertise is required to earn this title. What…
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Performance Planning and Review
Melissa Karatjas and Fiona Blayney discuss why regular staff appraisals are important for continuous performance improvement, as well as happy employees. Performance planning should be a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to a set of predetermined expectations like the performance objectives in the job description. Other aspects of individual employees…
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Horrible Bosses!
A recent Hollywood blockbuster starring Jason Bateman, Kevin Spacey and Jennifer Aniston, focused on a group of friends, all frustrated by their selfish, conniving bosses, and raised issues that the majority of us will have experienced at some stage in our working lives. Nick, Dale and Kurt decide murder and blackmail is the only way to resolve their issues, but…
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Keeping In Touch: Seven steps to relationship bliss with your landlords
Never before has there been so much pressure to keep in touch and connect with clients; to have a relationship beyond obtaining approval on repairs. The main reason for this relationship is future referral and business growth. Research tells us this is the way your business and client base will grow. So how can you build successful relationships in Property…
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Striving for Success
All businesses large or small need to plan for the year ahead and set realistic targets for their business. A key part of the planning process is to identify the key performance indicators you will use to measure success and what that will mean to the business. John Goddard – CEO of Rockend explains. For the past three years Rockend has formally used…
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Survivor, Real Estate
Milton Rendell is no ordinary agency Principal. Developing a high –performing team by challenging his staff to get “outside their comfort zone” is all part of a unique experience he calls ‘Real Estate Survivor’. If you would like your sales to improve by 42 percent in one quarter, you might like to try this. Most agents don’t have a lot…
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Property Management – No Longer “Just a Job”- Now a Career Path
Those property managers who, like me, have been around for a number of years would know that the perception of property management as a job choice has changed for the better. And that’s a great thing! The days are long gone when rental properties were somehow looked after by the ‘girl’ behind the front counter and the management of properties…
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How Green is Your Office?
It’s not surprising that Real Estate offices are among the highest users of paper, but have you considered how much excess water, energy and other natural resources your workplace might be using? Not only will reducing your ecological footprint help the environment, it will save your business money and can potentially strengthen relationships with customers (and attract new ones!). It’s…
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