EPM
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10 Ways to Reclaim One Hour per Day
TIME IS THE great equalising currency of all people, of all nations, across all ages. How we value and spend time is the critical difference between those who achieve their goals and those of us who may be really busy, but getting nowhere. Looking at how we spend time and the output we are actually achieving from our energy spent…
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InspectSafe: Streamlining the inspection process
InspectSafe is the latest inspection management solution transforming the way residential property inspections are managed across Australia and New Zealand. It is an inspection app that provides essential personal safety features for property managers, whilst delivering peak efficiency and the real-time outcomes which property owners expect from professional management. InspectSafe captures key information from all trust systems and covers all…
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Grace under Pressure: How You Can Keep Cool
There is a long-standing joke that property managers never take a lunch break. Each morning they hit their desk running and in a blink of an eye it’s 5.30pm. Here are my top five tips for property managers who are faced with common pressures of the job. PRESSURE 1: MINIMAL SUPPORT AND MENTORING: Property managers can feel isolated when the…
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Rent.com.au reach milestone and launch new product
In its ASX statement, Rent.com.au has announced a surge of user engagement in the rental property portal, with its Renter Resume product hitting the milestone of 150,000 profiles created. The milestone coincides with the release of a new suburb profile feature, specifically geared at renters. According to Rent.com.au, the success of the Renter Resume product reaching 150,000 resumes in the…
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Balancing People and Purpose: O’Brien Real Estate
It was Peter Drucker who said that ‘Culture eats strategy for breakfast’, yet the founders and co-directors of O’Brien Real Estate, Dean O’Brien and Darren Hutchins, find a way to balance people and purpose. Sarah Bell caught up with the leadership duo who demonstrate the potential that can be realised when culture and strategy have breakfast together. “I think with…
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Camera Snaps and Cling Wraps – 10 Clever Ways to Help Your Tenants ‘Hack’ Moving Day
Recently Direct Connect ran a ‘moving hacks’ competition on NovaFM to encourage people to share their top tips and tricks for moving house, with the winner receiving payment of their electricity bills for a year. While everyone understands the reality of moving is never simple, Direct Connect have been doing their bit to help make it easier by sharing information,…
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Why Am I Here?
AFTER 17 YEARS IN REAL ESTATE, business coach Jacob Aldridge has sat through more than 6,800 meetings. You’ve probably been to a few yourself. If you’ve ever found yourself asking ‘Why am I here?’ you need to check out these five steps to making meetings more productive and valuable to all participants. HAVE YOU EVER been to a meeting that…
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REINSW Calls for Parliament to Act on the NCAT
As it stands, the original case has been granted leave to appeal to the High Court, but the REINSW wants Parliament to speed up the process. The court system has never been a nimble instrument of reform, and REINSW President John Cunningham has called on the Government to step in and address the situation because of the impact on residential…
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5 Signs it’s Time to Break Up with your Job: Michael Furlong
If you are finding yourself unhappy with your property management job, there are some telltale signs that it may be time to start looking for greener pastures, according to trainer and consultant Michael Furlong. Michael Furlong sees staff retention and turnover as an industry crisis. For property managers, finding out whether the grass is greener on the other side of…
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Property Wise Launceston Recognised for Excellence
PropertyWise, a specialist property management business in Launceston, has been nominated as one of 17 finalists in Tasmania, in the 2017 Telstra Business Awards in the New Business category. In only its second year of operation, Property Wise Director Sally Shaw says that “Our clients interact with us as business owners of Property Wise Launceston however also as investors ourselves.…
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London house sells after having viewing staged over Facebook Live
Estateagenttoday.co.uk reported that the online agency Housesimple was aiming to sell the three-bedroom semi-detached bungalow in Rainham, east London, valued at between £470,000 and £475,000. The owner, Shanty Helim, staged the Facebook Live viewing herself, and viewers were encouraged to make an offer on the home via the Facebook Messenger application during and following the streaming. Over 20,000 people viewed…
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Kingscliff agent runs open home in Mona Vale from 800km away
Ray White Kingscliff’s James Shugg turned to outside the box thinking when his mother decided to put her home at 6/125 Darley St West, Mona Vale in NSW on the market. “I said to mum, ‘I can sell it for you’. I can sell it by negotiation and I can get there by Facebook’s FaceTime. It’s easy, all we need…
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R U OK?
Don’t just ignore stress, anxiety and depression – a little question to a friend or colleague may start a vital conversation about mental health, says Fiona Blayney. You’ll be getting the impression that a few things have my heightened attention at the moment if you’ve been reading my most recent words. I’m not sure if it has something to do…
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Survey finds 7 out of 10 Australians believe market for Airbnb is growing
The quarterly report released by And Chill Property Management – Australia’s leading Airbnb management agency for property investors – is derived from survey responses from 1,200 individuals across Melbourne and Sydney. The Short Stay Confidence Index report examines the sentiment around the growth of the Airbnb market as well as the willingness for property investors to list their homes on…
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NCAT: Obedience To the Unenforceable
According to a recent decision of the NSW Court of Appeal, the rights and obligations of tenants and landlords may be unenforceable where one of the parties live interstate. This comes down to the fact that the NSW Civil and Administrative Tribunal is fully a part of the executive branch of the NSW Government, and therefore it seems that it…
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Leadership Made Simple: Brock Fisher
Regardless of their title, everyone in a team can demonstrate leadership. The more people who show it, the less it matters whose title is what. But ultimately there will be a manager who is accountable for the performance of the team, and the way that person goes about their work is a critical element of success or failure. Brock Fisher…
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Virtual Reality: Are We Nearing the Tipping Point?
Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and children rushed to download it to their smartphones and started…
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Sync and Not Sink
There are so many stories where rent roll purchases go wrong, yet when successful the process of purchasing a rent roll is a way to increasing revenue and profit. Katharine Ettenhofer looks at factors to take into consideration if you are thinking about adding to your property management business. The pros for purchasing a rent roll outweigh the cons. By…
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Ashlea Merlo: Growth Leader
Ashlea Merlo worked extensively across property management businesses in Australia, driving growth as trainer and consultant, before seizing the opportunity to apply her knowledge and talent as Head of Property Management in one of Australia’s most exciting growth businesses, Clarke & Humel in Manly, NSW. I’m a true believer in personal development and investing in yourself. I’m constantly learning and growing in…
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Overcoming Objections: Tara Bradbury
Too many BDMs see sales objections as an indication that the customer is not going to sign up. However, says Tara Bradbury, it’s actually quite the opposite. Business development managers, it’s time to realise that it’s actually a good thing when prospects raise an objection, especially around fees. If your prospective landlord raises an objection, that’s actually a good sign.…
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PPM Conference 2017: It’s a Wrap
Day Two of PPM Conference 2017 has drawn to a close on a day of talented, respected speakers sharing their insights with delegates, amidst an atmosphere of inclusion and peer to peer support. “Being our 15 year anniversary, I wanted to create something special and memorable for PPM but more so for the overall experience of everyone attending,” said PPM Group Director,…
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Day One: PPM 2017 Conference Wrap Up
A sell-out crowd of 200 property managers from around Australia descended on the Marriott at Surfers Paradise yesterday for the 15th annual PPM Conference. The event was jump started with the electric Amanda Gore, who blends the science of EQ, Positive Psychology, Neuroscience, Epigenetics with a frank and hilarious presentation about mindset. Amanda challenged delegates to be more aware of…
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2017 Top Performers: PPM Group Host Best of the Best Awards Gala
The PPM Group celebrated it’s Best of the Best for 2017 with awards bringing recognition to top performers from around the country, across a variety of property management categories. The Gala saw an opportunity for delegates to the PPM Conference, speakers and award nominees to enjoy an evening with entertainment from The Roaming Magician. Conference MC and Awards Host, Malcolm Riley,…
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What It Takes To Be an Administration Superstar
WHEN IT COMES TO the engine room of a real estate business, the importance of the administrator in keeping the business running well can often be overlooked. Heidi Walkinshaw from Real+ explains the skills a good administrator needs to have across both sales and property management. WHILE THERE are many functions that with technology can now become automated, a personality…
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One Small Dog
DON’T LET ALL THAT TAIL wagging and cute fluffiness fool you! ‘One small dog’ is sometimes all it takes to strike fear into the hearts and minds of landlords and property owners everywhere. WHAT ON earth do you think that one small dog is going to do – trash the house?” That was the response I gave my husband when…
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PPM Conference Celebrates it’s 15th year
The PPM National Conference will draw Property Managers and Principals from all around the country to Queensland’s Gold Coast on the 18th and 19th of June to “Motivate. Educate. Inspire.” The conference in its 15th year incorporates the ‘Best of the Best’ PPM National Property Management Awards and a fantastic bill of speakers including Amy Sanderson, Katie Knight, John Knight,…
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Filling the Pipeline
WHEN SET THE CHALLENGE of prospecting for new managements, does your mind automatically jump onto the starting blocks and launch full steam ahead into finding an investor in desperate need of a tenant – today? A better strategy, says Real+ coach Kate Benjamin, is to understand your pipeline and conversion rates and plan from there. You may be lucky to…
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Movinghub: Create Your own Branded Utilities Connection Company in Minutes
In 18 months Movinghub.com.au has created 600 Utility Connection brands across Australia and New Zealand. Having your own utilities company, they say, is fast becoming a popular way to help your customers move home and/or switch providers. Movinghub is setting a leading standard using technology used by brands in Australia such as Ray White Home Now, Origin Energy, Guardian Real…
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War! What Is It Good For?
THE ISSUES IN A PROPERTY management conflict are rarely overly difficult, but the people experiencing those issues certainly can be. EPM Editor Sarah Bell has some advice for understanding and managing conflict between all parties: tenants, landlords and you. WITH ALL THE contextual and cultural baggage that people bring with them, it really is no wonder that property managers face…
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Console Cloud Has Arrived
In February we spoke to Console Group CEO Tim Molloy about the new beginning for Console and the goal of having their first client on the new platform by 31 March. Having successfully achieved this milestone, we caught up with Tim again recently to find out what exciting things we can expect from Console in the coming months. With the…
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Can Lock Boxes help your agency manage keys better?
If you have ever been on holidays and rented a self-contained apartment or house, you might have encountered a lock box at the property for collecting keys. They are ingenious little contraptions that are making their way into mainstream real estate practices throughout Australia and New Zealand. Our realtor friends in the US have been using them consistently for years…
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Locking In Efficiency: Brad Larsen
LOCKBOXES – does your office use them? While more popular in the USA than here in Australia, LPMA 2017 speaker and successful property management business owner Brad Larsen believes they can add to your existing key management systems by improving efficiency and reducing incoming office traffic. If you’ve never used a lockbox, simply put they are a small, padlock-shaped box that…
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NSW Tradie Prices Drop: ServiceSeeking
Tradies continue to prosper from Australia’s renovation obsession as the nation’s market for renovation services eclipses a colossal $31 billion. Competition remains tight in NSW, however, where according to ServiceSeeking.com.au prices fell across all industries last quarter, putting the cost of a tradie four per cent below the national average. The quarterly Tradie Price Index released this week by tradie comparison site…
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PM Pioneer Leah Jay Reaches Summit of Mount Everest
Property management pioneer, Leah Jay, has completed a climbing expedition to the summit of Mount Everest. The climb marks another victory in her attempt to climb the ‘seven summits’ – the highest peaks on each of the seven continents. Mount Everest, which stands at 8,848 metres high, is the world’s tallest mountain. This is the sixth summit that Leah has…
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Real+ Expands Service Offering to Outsourced Trust Accounting
Dynamic real estate agency service provider Real+ is now offering yet another way for clients to realise greater efficiencies in their businesses by outsourcing trust account management. The company, which has an established reputation in the industry for its training, coaching and recruitment services, has just set up a new business division, Real+ Outsourcing, to provide the service. Real+ Outsourcing…
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