EPM
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Transform PM Ep 18: FINALE
In this short episode, you get to see how we wrapped up Transform PM 2016 and then found our champions for the PM Transform “Amazing Race”. Fitting for a FINALE, we would like to thank all our Transform PM Sponsors.
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Where Do We Go From Here: Sarah Bell
The end of another calendar year is a chance to hold a mirror up to the zeitgeist of property management and wonder, ‘Where do we go from here?’ If we look at the disruptors and the insatiable appetite that customers have for the more and the now, I believe that property management needs a check-up. As we move into 2017,…
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NSW strata law reforms come into effect: REINSW
Years of consultation and review have resulted with significant reforms to NSW strata laws commencing on 30 November 2016. REINSW President John Cunningham said over 90 new strata laws will make a difference to the lives of those living in New South Wales. “These reforms will benefit owners, tenants and property managers and bring the laws in line with current thinking,”…
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A Trouble Shared: Fiona Blayney
Why is it so hard to ask for help? A chance encounter with a stranger leads Fiona Blayney to reflect on the wisdom of admitting when things are getting too much. I once received an email that shot me into an instant energy boost for the day. It started with, “Wow! I wish I had hooked up with you a…
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Falls in Rental Affordability Causing Stress for Low Income Earners
Sydney continues to be Australia’s least affordable city for rental accommodation but, of all cities, Melbourne has seen the greatest decline in affordability since 2013, according to the latest Rental Affordability Index (RAI), released on 23 November, 2016. “The latest Rental Affordability Index shows housing stress is a common reality for people in the rental market, especially those on low…
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Cloud Nine: Keeping Your Agency Safely Online
From database and administration apps to major accounting and file-sharing platforms, Natalie Hastings looks at the cloud technology that is moving the industry forward. Remember the advent of the internet and mobile phones, and the technophobe principals who thought the internet and real estate portals were just a fad? The ones who believed newspaper adverts and letterbox-dropping would continue as…
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Transform PM Ep 17: PM Maintenance and Risk, Phil Oakes
Thank you to our final episode sponsor: PropertySafe, provider of inspection and reporting systems that will address the current risks and issues associated with personal injury at and around homes. For more info, visit propertysafe.com.au Coach: Phil Oakes Coaching Transcript: I’ve said this so many times and it’s so true. Of all the industries I’ve worked in, the property management…
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Transform PM Ep 16: ROI Using Video, Helen Mitchell
Thank you to our Episode 16 sponsor: Busivid, who have provided our PM teams with a swag of tools and gadgets to use for video creation from their smartphones for the ‘Amazing Race’. Busivid is a simple mobile sales tool that quickly integrates emotive video content into e-mail and text messages with near real-time analytics. Coach: Helen Mitchell Coaching Transcript:…
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Smart Homes: A Window to the Future
The humble window has always been iconic, a go-to design differentiator for architects and an important feature for homeowners. With the increase in the number of ‘smart homes’ now popping up, their features may soon even include the ability for self-cleaning. The term ‘smart home’ conjures up images of modern architectural masterpieces of the future, complete with robot butlers and…
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Transform PM Ep 15: The Investor Mindset, Bradley Beer
Thank you to our Episode 15 sponsor: BMT Tax Depreciation, leading quantity surveyors in Australia, who are helping property investors to claim maximum tax depreciation deductions. For more info, visit bmtqs.com.au Coach: Bradley Beer Coaching Transcript: For about 15 years I’ve been investing in property. I’ve bought numbers of properties since then. I’ve done small development. I’m a buyer and…
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A UK Perspective on Technology and Change: Peter Knight
Peter Knight, Chairman of The Property Academy in the United Kingdom, is one of the leading voices driving innovation in the real estate industry in both the UK and Europe. We caught up with him during his recent visit to Australia and asked him how real estate property managers and leasing agents in Britain are dealing with disruption – and…
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The Daily Juggle: Eliminate multi-tasking and increase productivity
Beyonce, Oprah and Branson all have the same 24 hours in a day that you do, but as a property manager what has changed in recent times are the expectations of what you are able to get done in a day. Heidi Walkinshaw reveals how to rethink the constant multi-tasking and discover how to use your brain and a clever app…
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Harris Real Estate: Investing in Their PMs
Coinciding with last week’s call for changes to SA property manager licensing, Harris Real Estate held its inaugural property management kick start event in Adelaide this week, calling their team to “Gear Up for 2017”. At a time when the level of expertise and training needed to be an effective property manager is being recognised and the numbers of renters…
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Be a Customer Service Specialist
Enjoying her new role at Harcourts Beachside in WA, Janine Scrivener is all about customer service and the importance of kindness in dealing with other people’s problems. Tell us a bit about yourself and your current role. My current title is Property Administration and Business Development Manager and I do love the business development management side of real estate. I’m…
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8 Ways to Become A BDM Trailblazer: Tara Bradbury
Achieving market-leading BDM status takes effort – and there are plenty of opportunities for the ‘trailblazers’ out there who are keen to push the boundaries, says Tara Bradbury. Leaders in BD don’t wait for opportunities. They create opportunities. A leader in BD is about one thing: helping their clients see and achieve things they didn’t think were possible. A good…
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Transform PM Ep 14: The Social Property Manager, Josh Cobb
Thank you to our Episode 14 sponsor: My Real Estate CPD, an innovative and new Real Estate training experience, and, where approved, a completely new continuing professional development or CPD experience. All online courses are all fully “self-contained” online. For more info, visit myrealestatecpd.com.au Coach: Josh Cobb Coaching Transcript: Well, I’m a little bit excited to talk to you guys today.…
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Youber: Uber-Proofing in the Age of Disruption
The threat of disruption has received a lot of air-time, and perhaps too much speculation exists about how our industry will suffer. It can be easy to fall into the trap of either ignoring the threat or becoming overwhelmed by it. Sarah Bell takes a lesson from the past and applies it to the future. The essence of the threat…
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South Australia Looks to Change Property Management Licensing Laws
In a move endorsed by The Real Estate Institute of South Australia (REISA), the State Government has announced proposed changes to legislation including the introduction of a Code of Conduct for the real estate industry and the licensing of residential property managers in South Australia. REISA CEO Greg Troughton said “We have lobbied the Government extremely hard for many years…
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Transform PM Ep 13B: Empowered Leaders, Tanja M Jones
Thank you to our Episode 13 Sponsor: Connectnow, a free moving home service for consumers. It helps to find suppliers in your area and arrange them all in the one spot. This service extends to connections for: electricity, gas, internet, phone, pay TV, and water. Coach: Tanja M Jones Coaching Transcript: Missed Part 1 of Tanja’s Coaching Session? Click here…
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Transform PM Ep 13A: Empowered Leaders, Tanja M Jones
Thank you to our Episode 13 Sponsor: Connectnow, a free moving home service for consumers. It helps to find suppliers in your area and arrange them all in the one spot. This service extends to connections for: electricity, gas, internet, phone, pay TV, and water. Coach: Tanja M Jones Coaching Transcript: There is so much value in these sessions and…
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Communication Guarantees and Accountability in Property Management: David Traeger
David Traeger talks to EPM about his brand new PM agency, DT Property Management, solutions for communicating with clients and the advantages of his background as both landlord and tenant. Tell us about yourself and your agency. When did you start in property management, and how many staff do you currently have at DT Property Management? I’m from Perth originally…
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5 Emerging Technologies To Help You Stand Out
Although they may remind you of the pipedream fantasies showcased in the old TV show ‘Beyond 2000’, coach Jo-Anne Oliveri has identified five trending technologies that may help you get ahead of the game. If you want to be the agency of choice and stand out from your competitors, it’s up to you to be an early adopter. Here are…
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Rent.com.au Partners with Walk Score®
A recent survey conducted by Rent.com.au revealed that 91 per cent of Australian Renters identified location as their number one criterion when choosing their next home, followed by access to public transport and proximity to the CBD. As location plays such a significant part in the rental search, Rent.com.au has partnered with Walk Score®; a tool that promotes walkable communities…
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Forward-thinking and driving change in the Top End: NOW Leasing NT
Working at a drive shaft and hydraulic spare parts company in Hobart back in 1997, one half of the NOW Leasing NT team – Joely Sullivan – never imagined that a three-month job placement in the Top End would set the course for her future career in property management. Now with business partner Jo Griffiths they have taken the leap…
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Creating a Great CRM Communication Strategy: Tara Bradbury
Striking the right balance between contacting customers too infrequently, and the other end of the spectrum – being a pest – is a hard task. You need to make the most of your database and this means treating each client differently, as Tara Bradbury explains. During my time as a BDM I remember attending a sales training event in Brisbane.…
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Transform PM Ep 12: Setting KPIs, Sophie Lyon
Thank you to our Episode 12 sponsor: Connectnow, a free moving home service for consumers. It helps to find suppliers in your area and arrange them all in the one spot. This service extends to connections for: electricity, gas, internet, phone, pay TV, and water. Coach: Sophie Lyon Coaching Transcript: Sophie: The topic of KPIs is an incredibly broad topic…
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Taking Good Care
Nursing and property management may not seem to have much in common, but that’s certainly not the case according to Bev Pellow, Principal at Ray White Rural Temora and Narrandera. After 30 years in nursing, she made the move to real estate and hasn’t looked back. Since setting up her first agency in December 2010 with husband Craig, she’s gone from…
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Getting Mobile: Work is Something You Do, Not Somewhere You Go
Recent years have seen the rise of the ‘new-age property management client’ who has access to information at the click of a button. To withstand this client’s rigorous expectations of property managers, Jess Kindt explains that luring in top talent with flexible working arrangements is the way to go. Haven’t we seen a dramatic shift in property management over the last…
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Just Do It! – Joanne Avenell
After starting as a receptionist for a real estate agency in 1985, Joanne Avenell soon crossed over into property management. After a while, she started her own boutique PM office on the Mornington Peninsula in Victoria, as part of the Eview Group Your Brand, Your Business model. Tell us a bit about yourself and your role at Eview. After working…
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Striking the Right Balance
At the helm of Melbourne’s exclusive Luxe Property estate agency, Sabina Aldouby is about balancing efficiencies and relationships – values which are reflected in the thriving property management-centric business she directs. Iolanthe Gabrie sat down with Sabina to learn more about her 20-year career in the property management category, and why Luxe Property’s old-school end-to-end service has future-proofed her business…
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Efficiency In The Cloud: Maria Cignarella
Maria Cignarella’s childhood fascination with property has become a lifelong passion for the real estate industry, fuelling her desire to provide the highest level of service to her clients. Here she explains her business model and how she goes about providing that top quality service. From as far back as she can remember, property has always been a source of excitement…
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Focus on the Positive, Eliminate the Negative
Most of our behaviour is habitual. We fall into patterns of behaviour because we do the same thing repetitively. If the patterns are so strong in us and so automatic, how quickly can we really change, asks Lisa McInnes-Smith. We change when we really want to. We change when we discover it’s more difficult to stay the same. We change when we love…
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Quality Time
What’s the difference between an average property manager and an amazing property manager? Many will answer: communication. But how can you be a great communicator if you are constantly rushed off your feet? Sophie Lyon takes a lesson from a gentler pace of life and reveals how to make every moment count. I had a birthday recently. Not a significant one but, scarily, I…
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Tea For Two
A recent heart-to-heart with an old friend has led Fiona Blayney to an interesting discovery. By embracing her own vulnerability and feeling the fear she found a surprising source of strength and energy. I had a ‘pop in’ yesterday; a dear friend of mine was in town and she called in to see my family and me. We sat around…
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What Investors Want
Just as there’s not one single property market, there’s not one solution for property management businesses. It all depends on the particular investor you’re dealing with and the local property market in your area. I’m a contrarian and tend to do the opposite to what most regular people do, and that goes for business and for investment. If you’re good…
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