EPM
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Focused on growth: Kurtis Pirotta
Carl Bard once said, “Although no one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.” I would like to share three key ideas that give you the opportunity to rethink what you’re currently doing, evolve your knowledge and skills to stay ahead and inspire your team with new strategies to…
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Investing in you: Jo-Ann Oliveri
Personal investment is a committed act to a four-step cycle of goal setting, training selection, training attendance and training implementation. Follow these four steps to make the personal investment a helpful habit in 2019: 1. GOAL SETTING The first step in the personal investment cycle is to list your goals, preferably towards the start of the year. Consider your role…
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Spark Joy: Natalie Hastings
Summer holidays – so far as they exist for property managers – are good for two things: enjoying long days on the beach, and air-conditioned nights bingeing Netflix.
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Toad-ally got this: Debbie Palmer
One of my favourite stories that I share in my coaching and training sessions is about what was thought to be an incurable disease within the property management department. The story starts as most do. Once upon a time, there was a man with an incurable disease known as toadulitus. He had consulted many doctors and specialists, but no one…
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Reinventing residential rentals: Tina Grey
Every now and then in your career, you may be fortunate enough to work on a project that is truly special. A body of work that not only stimulates you but has the potential to change the very face of the industry you are so passionate about. I am living one of those moments right now. For the past couple…
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Onshore, automate or offshore? : Brock Fisher
Most businesses could do with saving a few dollars, a good way to do that is to review your systems and find more cost-effective solutions. The proliferation of rideshare options is a simple and excellent example of how paying more for a service doesn’t mean that you have a better experience or get better value. Does paying more for the…
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5 ways property management needs to change
The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here’s what needs to change in 2019: 1 How we work needs to change The data revealed that while most property managers…
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It’s not all about fees: Kul Singh
It’s hardly an industry secret that the rental market is hot right now, with economic trends and more stringent lending criteria seeing the great Australian home ownership dream make way for a more transient living experience. realestate.com.au’s Kul Singh explains the shift is resulting in rental searches outstripping sales in some areas. It’s also seeing rental properties in many suburbs spending…
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Is it the right time for you to change roles?
You can’t say when it began exactly. You were happy in your role, and the culture of your organisation felt a perfect fit. But somewhere along the way a nagging sense of discontent has crept into your daily experience at work. Sunday nights feel depressing, and you might be feeling bored – or worse – angry. If this sounds familiar, it’s likely…
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Ask the coach: How can I implement what I learn in training?
Q. I’ve realised that most of the training I did in 2018 hasn’t really stuck and I’ve fallen back into old habits. How can I get better about implementing the things I learn in training sessions and conferences while juggling my property management workload? It can be challenging when you are attending so many training sessions and learning, as well…
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Six ways to structure your work day for success
With so many tasks to oversee, team members to supervise and clients to communicate with – not to mention finding the time to market your business – it can sometimes feel like you’re running on empty as a property management principal.
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How to stop feeling out of control
Firstly, if you or your team are feeling stressed and overwhelmed, you are not alone. As someone who has worked in the industry for more than 30 years, I know this concern has been shared often by many principals and property management team members across the nation. The role of a property manager is extremely complex. The diversity of the…
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What landlords and tenants are really thinking
The latest Perceptions of Property Managers report examines the quality of service landlords and tenants receive from agents. It found that while the majority of landlords – 56 per cent – received good or excellent service from their property managers, 16 per cent of landlords experienced poor service and an additional 28 per cent received average service. Tenants reported an even…
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How to position your business for success with outsourcing
Rebecca Halton As the CEO of LJ Hooker City Residential in Perth, Rebecca has a lot on her plate. Leading two offices and a sizeable rent roll in a fairly tough market, efficiency and cost-effectiveness were two of the top concerns for Rebecca’s business. She now has five staff members from Beepo working across both her offices. “We have three staff…
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How to get your property management team in peak performance
It may seem like an outdated process to some, but conducting regular performance reviews across the property management department is a sure-fire way to motivate and reward your staff while driving the bottom line. WHY DO AN ANNUAL PERFORMANCE REVIEW? Clarity A performance review can be a great opportunity to get some one-on-one feedback from your employees and understand what their…
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Cover Yourself: Sharon Fox-Slater
No matter how diligent an agent you are, sometimes issues arise and you can find a tenant or landlord accusing you of failing in your duties. This is where Professional Indemnity (PI) insurance is a safety net, protecting you from financial loss following a claim of negligence against you by covering your legal defence costs and damages payable. PI cover is a…
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Never Give Up: Branka Stankovic
Branka Stankovic’s motto in life is simple: never give up. It’s a phrase many a person touts but few truly live by, yet Branka has the evidence and life experience to back it up. The then 21-year-old didn’t give up when civil unrest broke out in her home country of Bosnia and Herzegovina following the declaration of independence in 1992.…
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52 Ways to Kickstart your Career in 2019
What if I told you that you could have anything you want in your career if you were prepared to do one thing? All you have to do is focus on one key strategy each week for the next 12 months, and your year will be even bigger and better than you could ever imagine! Here are the steps to help you get…
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Delivering a Difference: Jessica Melling
With 11 years in property management under her belt, Jessica Melling is somewhat of an expert. It’s this passion and knowledge that drives her in her current role as BDM at LJ Hooker Robina and Mudgeeraba, where she also oversees the property management team across both offices, as well as working with Burleigh Waters and Burleigh Heads. “As a team we’re growing rapidly.…
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Ask the Coach: How to make your team goal-focused for 2019?
Q. I know that growth needs to be a focus for 2019, but I don’t know where to start to make sure the team are on board with this goal. When considering growth my first question is always, ‘Why do you want to grow the portfolio?’ Be clear on this as it’s important to get the team on board. You will…
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Enjoying the journey: Steven Richter
Tell us a bit about yourself and your role. I’m currently employed as a part-time sales consultant at one of the oldest residential real estate agencies in Hobart, Elders Brown & Banks. My role here is to help people achieve their goals when it comes to the buying and selling of property. At the moment, it’s a huge learning experience…
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What makes property managers happy?
The 2018 Voice of the Australian Property Management report reveals just 25 per cent of the industry is currently upbeat about its future, while 47 per cent are passive and 28 per cent negative. And those who feel disgruntled believe they are overworked, underpaid, have few prospects and are stressed by the constantly increasing demands of clients – even if…
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Legal liability at Airbnbs: Sharon Fox-Slater
As we rocket towards the festive break, many landlords will be looking at tapping into the Airbnb juggernaut and offering their properties on shared accommodation platforms. But before they welcome guests, it’s imperative that the right landlord insurance is in place. In a heart-breaking incident, a four-year-old boy was killed at a property being rented out via Airbnb on the…
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Life by Design
I SPENT A significant portion of my time over the weekend doing one of my favourite things: packing bags for our upcoming family holiday. Now don’t get me wrong; I am not so sadistic that I rate the physical act of packing exhilarating (although I must admit after being on the road for 15 years I do get a kick…
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Delivering excellent customer experiences: Natalie Doolan
Tell us a bit about yourself and your agency. Born in Newcastle, I grew up in Lake Macquarie, the youngest of three. I spent my 20s living and working in Sydney and had a blast! When it was time to start a family my husband and I moved back to Newcastle. We love the space and lifestyle! At Carnelian Property…
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Why networking can be the key to success in real estate
Do you know an estate agent who’s a curmudgeon? They might be old or young – but they’re grumpy and the opposite of a team player. They think events are a waste of time. They tend to be dismissive of coaching and training, thinking that they know it all. For them, networking with other estate agents is tantamount to giving…
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Joe Iemma: Expect the Unexpected
Tell us a bit about yourself and your role at Doyle Spillane. At Doyle Spillane I am the Director and BDM for the company and oversee the property management department. What motivated you to get into real estate? A family friend had an office in the area and he offered me a job straight out of school. To be honest,…
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From radio to real estate: Malama Psarianos
Tell us a bit about yourself and your role at Raine & Horne Penrith. Over the years radio and television have been my passion. I studied journalism and marketing, throughout my career I was the first female presenter at 2WG in Wagga Wagga, worked for John Laws and also read regional news and weather for Prime. When I moved into…
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You have to spend money to make money: Penelope Valentine
Advising your clients on how to maximise their rent is a key component to any great property manager’s role. Sometimes this means they need to spend some money, and it can be a difficult conversation. Here are some tips on how to do that in a way where everyone’s a winner. Start as you mean to go on As…
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Spring open that little black book of tradies: Sharon Fox-Slater
As the weather heats up, a little seasonal TLC at investment properties may be on the cards. Sharon Fox-Slater says now is a great time to get out your little black book of tradies and arrange some springtime maintenance. Spring is traditionally when property owners give their homes a good clean and refresh. The arrival of warmer weather also heralds…
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Build your BDM profile through video
Every day I have BDMs telling me that they want to do more videos to promote themselves and educate their clients, but have no idea what to say or where to even start. My first piece of advice is just to start. It won’t be perfect in the beginning and, to be honest, would you really want it to be?…
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What strategies you need to transition into a leadership role
Many property management business owners want to transition from managing operational tasks to managing their overall business, but don’t know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained. If this sounds like you, here’s how you can successfully transition to a leadership role in…
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Will you survive the future of property management?
The way we do things, the technology, software and apps we embrace, artificial intelligence advancements, legislation compliance and the way we communicate and operate a real estate/property management business have rapidly changed and will continue to do so. Before we know it, there will be an Uber-like disruption, unless we stay current, connected to our clients and understand that property…
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The secret to handling change: Fiona Blayney
A single woman doesn’t really need a 4WD, especially when she has nothing that needs carting around in the back of it; a laptop can surely fit in the front seat. After caving to the advice of Dad when I returned from my backpacking adventures, I bought that sensible Green Corolla Hatch instead of the Jeep Wrangler I so desperately…
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How to build an effective workflow (and why you need one)
There are a growing number of digital tools that can help a property manager improve workflow to drive efficiency. However, as property managers we have a tendency to want to complicate processes, which can result in clunky workflow and long nights of eating dinner at our computer. Over the years I’ve spent a lot of time auditing property managers and…
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