EPM
-
Ask the Coach: How to set priorities to maximise your time and accomplish more
Q. I can never seem to find enough hours in my day and my workload just seems to be increasing with the demands of my clients. How do I find more time? One of the first things to remember is that we all have the same number of hours in the day. It’s what we plan for and set about…
Read More » -
PPM National Property Management Awards announced
The PPM Group held its annual awards last night at the Marriott Hotel, Surfers Paradise, QLD. Congratulations to the following list of winners: Support team member of the year Annabel Noonan – Di Jones real estate Leasing Consultant of the year Connie Morton – rental results Client service award of the year McGrath Estate Agents port Macquarie Social media and…
Read More » -
Greg Taylor: Keeping it in the Family
Featuring a team who have been recognised statewide and nationally for both sales and property management, it boasts a rent roll fast approaching 2,000 properties. Most recently, Stanton & Taylor took out the title of Property Management Department of the Year at the NSW First National awards. Along the way, Stanton & Taylor has witnessed massive change in both the industry and…
Read More » -
A Shared Vision: Kylie Walsh
“I always knew it was going to be real estate. I did work experience in years nine and ten at a local real estate office,” says Ms Walsh. From reception to leasing to new business, Ms Walsh’s initial foray into real estate took her through all roles, then into sales at 20 years old. She purchased her own office at just 21. “Like any principal…
Read More » -
Relationship Status: It’s Complicated – Fiona Blayney
It’s been some 27 years since I started in the workforce. I recall with much amusement a group of us girls switching out of our school uniforms, Clark Kent-style, and into our ‘Woolworths Checkout Chick’ fashionable wear in the rather private space that was the back seat of the 107 bus heading straight from school to the illustrious Top Ryde.…
Read More » -
Natalie Wendell: Quality over Quantity
When looking at new business, there is the question of quality or quantity – which do you choose? Quality, always. We don’t take on poor-quality people or property because that just slows us down; good people and good property are easier to manage, and it’s better for our people, our business and our customers to have less stress. The most…
Read More » -
Brent Martens and Micheal Ramsay: Gold on the Coast
It’s OK to have fun, even when you are tied up in the serious business of growing a rent roll. This is the one of the secrets to success for the Harcourts Coastal BDM duo, whose results speak for themselves. In the last 12 months they listed 511 properties, a number they hope to beat this year through working together,…
Read More » -
Ask the Coach: How to be effective and productive in your next team meetings
Q. Our team meetings have become boring and unproductive. What can we do differently? So often we can walk away from a meeting feeling like we haven’t achieved anything at all. When the same people meet, week in, week out, to discuss the same matters with the same structure, the meeting can easily become boring, uninspiring and unproductive. Then add to…
Read More » -
MVP: Why An Insurance Broker Can Be A Great Asset To Your Business: Sharon Fox-Slater
“You don’t know what you don’t know.” It might sound like an off-hand statement, but it is really at the heart of why real estate professionals should partner with an insurance broker to help them protect their businesses. The risks facing real estate businesses are diverse and insurance can be complex, which is why engaging the services of a broker who…
Read More » -
2018 PPM National Property Management Award finalists announced
The finalists have been announced for the 2018 PPM National Property Management Awards. The PPM Group received more than 135 submissions across eight categories. The judge’s feedback back was that this year the level of submissions were exceptional with many of the category nominees being very close. Here are the finalists in each of the eight categories: Property Manager of…
Read More » -
Karmen Costigan: Acting On Experience
Pursing a Hollywood dream isn’t always as glamorous as it seems. Karmen Costigan explains how, after success as an actor in Melbourne, she and her partner took the opportunity to pursue the Hollywood dream. Roles as an extra in films like Being John Malkovich followed, along with a stint playing Mary Poppins for Disney. But in the late 1990s they…
Read More » -
A secure rental can mean a secure tenant: Sharon Fox-Slater
One in 40 Australian homes are burgled each year, sending a clear message to landlords and agents about the importance of security at rentals, says Sharon Fox-Slater. Home burglary is one of the most widespread crimes in Australia with more than 300,000 break-ins recorded each year, according to the Australian Institute of Criminology. This sobering statistic coincides with a number…
Read More » -
How to consult, prescribe and close as Dr Property Manager: Debbie Palmer
If I were to telephone or visit your agency today and enquire about your services, what would you say? How would you respond to questions like, ‘What do you do for your management fee?’, ‘Why should I choose you?’ or ‘What do you do differently?’ To successfully win new business it is important that you can answer these questions to set…
Read More » -
LPMA 2018 Annual Award Winners Announced
The annual Leading Property Managers Association Awards night was held on May 10th at The Star on the Gold Coast with over 400 industry guests in attendance. LPMA Australia National Manager, Jodie Stainton said, “It was an extraordinary night rewarding extraordinary efforts! All of our finalists worked so hard to get to this point so it was amazing putting on…
Read More » -
Multi-tasking in Melbourne: Connie Mantello
Tell us a bit about yourself and your role at Mantello Real Estate. My husband and I started Mantello Real Estate seven years ago, with years of experience which guided how we wanted to run a real estate firm. The motto we began with when we started, and still holds true today, is trust, communication and old-fashioned service. My role…
Read More » -
Tara Bradbury: Empowering through Incentives
Going into offices and discussing ways you can encourage the team to get on board with the rent roll growth plan is a part of my business that I really enjoy. These visits allow me to speak with the different departments and get their feedback on how things are run. Recently, a comment was made to me describing property management departments…
Read More » -
Using Technology to Build Relationships: Alister Maple-Brown
Today’s world is filled with technology; so much so that many feel it’s making us ‘less human’. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our kids’ soccer game on the weekend with our smartphone pinging…
Read More » -
Ask the Coach: How to start a conversation to begin prospecting open home attendees
Q. My principal wants me to begin prospecting our sales open home attendees. What should I say to them? When it comes to leveraging your sales team, direct referrals from salespeople will only get us so far. Your principal is 100 per cent correct that having the BDM contact all open home attendees, not just those directly referred by sales, is a…
Read More » -
Kasey McDonald: How Many Properties Can A Property Manager Manage?
It is a question I get asked all the time, and not just by property managers either. In fact, if I had a dollar for every time someone asked me this million-dollar question, I’d no doubt be sipping mojitos on a tropical island in early retirement! I even found myself discussing this topic on stage last month when I presented…
Read More » -
An Ethos of Compassion and Transparency: Peggy Willcox
When Peggy Willcox and her partner Sean decided to go it alone and open Mooney Real Estate, they knew they wanted to take a different approach. Eighteen months later, EPM finds out how well their ethos of accessibility, transparency and compassion is working. When they launched their new business, the focus would be the Penrith rental market and Peggy’s mission…
Read More » -
Ask the Coach: How to work with your sales team to generate referrals
Q. How do I foster a better relationship with my sales team to generate referrals? The first question a sales person will ask is ‘What’s in it for me?’. Salespeople have a job to do: they must list and sell homes to get paid. This is their number one priority. So how do we make it attractive to refer across…
Read More » -
Sharon Fox-Slater: When weather goes bad
Seven cyclones – Hilda, Irma, Joyce, Kelvin, Linda, Marcus and Nora – have battered communities across northern Australia in the last four months. Add in storms and flooding in Northern Queensland and numerous bushfires devastating properties in southern Australia, including parts of the NSW Far South Coast and south-western Victoria in the last couple of weeks alone. It’s been an…
Read More » -
How Transparency Creates Trust: Jess Kindt
It is widely known that real estate agents are categorised amongst the least trustworthy of professions within Australia. So how do we turn this stigma around with our clients? How do we establish a relationship of trust so that we can build loyalty amongst our client base? No one has all the answers, but since changing my approach to clients…
Read More » -
Jo-Anne Oliveri: 5 Trends to Look for in Property Management
Recently returned from the United States, Jo-Anne Oliveri shares trends and tools from the latest NAR REALTORS® Conference and Expo. If you want to get to the top in your property management business, you must be prepared for the climb. Thanks to modern technology, however, the climb isn’t as arduous as it used to be. 1. BLUETOOTH KEYS Traditional keys are…
Read More » -
Helping hands: Meet the PMs giving back to their community
According to Roy Morgan data, one in 10 people find real estate agents ethical and honest, putting them at 28 on the list of 30 professions (just above advertising professionals and car salesmen). “In every industry you will get people who don’t do their job well,” says Alexandra Haggarty, managing director of First National David Haggarty, Maitland. “I think it’s…
Read More » -
Natalie Hastings: How to Set Your Property Management Team’s KPIs
From financial goals to client satisfaction, here is your cheat sheet for setting team KPIs. When it comes to setting goals and KPIs, the sales side of real estate practice is familiar with the process – successful at it, even. To be fair, goal-setting in sales departments is a streamlined deal in comparison to the complexities of property management. My…
Read More » -
Lauren Kirk: Is Your Customer in Control?
When it comes to service, consciously or unconsciously your customers expect you to provide an excellent experience at every point of the transaction. Lauren Kirk looks at what you can do to meet their expectations while staying in control of the process. Think about the way you communicate: emails, texts, Facebook messages, WhatsApp, phone calls, Instagram, Snapchat; the list goes…
Read More » -
Fiona Blayney: How to Handle Tough Conversations and Decisions Like a Hero
Tough decisions and difficult conversations: at times like these you need to find your inner superhero and put on your big girl pants, says Fiona Blayney. I’ve never really been a fan of big girl pants. I’ve never found mine a natural fit and as such, if I’m honest, I still find them pretty uncomfortable. I don’t remember the first…
Read More » -
How to protect your business from cyberattacks: Sharon Fox-Slater
Sharon Fox-Slater of EBM’s RentCover explains how real estate businesses need to mitigate the risk of cybersecurity, with ransomware attacks and data breaches on the rise. It wasn’t that long ago that the only Trojans we knew of were an ancient people who made the fatal mistake of accepting a gift of a horse from their neighbours. Today, a real…
Read More » -
NBN: Time To Connect
As real estate professionals, you spend much of your day dealing with landlords, tenants or prospective buyers wanting to know everything there is to know about a property. Today, the availability of the Internet, specifically the National Broadband Network (NBN), is something more and more tenants are asking about. Here is an explainer on all things NBN for you courtesy…
Read More » -
How to achieve a 100 per cent customer retention rate: Danelle Hunter
Keeping customers content is one of the biggest challenges of the real estate industry. While property continues to be Australia’s preferred method of investment, owners seek assurance that their agent is managing their asset with utmost care and many won’t settle for anything less. Danelle Hunter has five simple steps to keep your customers smiling and secure the future of…
Read More » -
Beyond The Discount
WHEN IT COMES TO INCREASING income into property management departments, the industry can be its own worst enemy. Often sales-focused principals apply a volume mentality to their rent roll asset, chasing relentless growth because they believe bigger rent rolls are the only way of increasing their overall bottom line. But a focus on value-adding could be a better way to…
Read More » -
Ask the Coach: How to Improve Your Customer Service
Q. What can I do to improve the service my team delivers to our clients? We know that our business is dependent on our clients and their experience. What they do or don’t say (both on- and offl ine) has an effect, not just on the property management team, but the business as a whole. Of course, this means your…
Read More » -
Kylie Maxwell: The Wisdom of Hindsight
For many, starting a career in property management can be a steep learning curve, with poor training and lack of experience making for a difficult introduction to the industry. Transform Masters 2017 Champion Kylie Maxwell looks back over her 25 years and tells us what she wishes she knew when she first started out in property management. Some 25 years…
Read More » -
Ask the Coach: How to be more Productive and Reach Business Goals
It’s only fair that our EPM readers get their questions answered in the same way that our Elite Agent readers are able to ‘Ask the Coach’. Ready to help in 2018 with no question too big or too small is the expert coach from Real+, Heidi Walkinshaw. Q. I know there is opportunity for my team and me to be more…
Read More »