EPM
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The suburbs helping rentvestors outperform homeowners
The technique of rentvesting has become increasingly popular with property investors around the country. Now new research from LocationScore.com.au shows the suburbs where renters are paying less than homeowners for the same lifestyle. The property research site has identified the top suburbs around the country where renters are paying less than owners to enjoy the same top-notch lifestyle. In NSW…
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Homie, a personal house-hunting service for renters
A UK start-up is taking the time and legwork out of finding rental accommodation by offering a personal service which matches prospective tenants with properties, then schedules viewings and takes them on a tour of what’s available. Known as Homie, the service is making serious inroads into the London market, catering to busy professionals, expats and students who are short…
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Chatbots are coming to an apartment near you
As anyone who has ever worked in strata management can appreciate, often inquiries and complaints relate to similar things – Can I book a facility? What day is bin day? And that good old strata living gem, how do I make a noise complaint? A new service called Strata.chat sees chatbots taking on some of this repetitive grunt work, allowing…
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Morgan Stanley report shows Airbnb growth has slowed overseas but Australian data tells a different story
According to a recent report from Morgan Stanley, as awareness of security issues rises, Airbnb’s growth slows. The third annual AlphaWise survey saw the researcher drop their prediction of Airbnb growth by over 50 per cent, from 29 per cent to 12 per cent, in the EU/US. However, the data in Australia tells a much more concerning story for property…
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A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown
What can we learn from past performance? Often when looking forward we forget to take the lessons from the past. Reviewing your people, processes and systems is a great way to understand what does and doesn’t work for you, and will put you in a strong position for growth in the year ahead. Here’s are my eight simple steps to review…
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Global Consumer Group Launches Push for New South Wales Government to Ban Rent-Bidding Apps
SumOfUs, an international consumer group with more than 170,000 members in Australia has called on the New South Wales Government to ban the spread of “pernicious and mercenary” new rent-bidding apps. They say the apps – US-based Rentberry and local apps Property Connect and RentWolf – will push up rental prices by forcing applicants into rent-bidding wars. Victorian Premier Daniel…
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Innovation Ahead: Hayley Mitchell
No longer viewed as the poor cousin of residential sales, property management is set to truly step into the limelight this year with Hayley Mitchell among those leading the charge. With virtual reality property tours, property management-focused companies and a push to foster greater support and career progression in the industry gaining significant traction, it’s a field that’s fast becoming a…
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Winter Olympian, The Urban List and Josh’s Rainbow Eggs take centre stage at the PM Leadership Summit
On the 7th and 8th March, a Winter Olympian, The Urban List and Josh’s Rainbow Eggs will take centre stage at the Property Management Leadership Summit on the Gold Coast. Connecting principals, heads of PM department, BDMs and career property managers with experts from outside the real estate industry, the summit empowers delegates with leading tools, new technologies and bold…
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Console announce integrated payment solution
Console Group have announced the introduction of Console Pay as a new capability in their flagship property management and trust accounting software, Console Gateway. Console Pay powered Ezidebit, is now officially the first fully-integrated payment solution on the market. The integration provides full visibility of payment information and the ability to manage changes to payment schedules, such as rent increases,…
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Human Resourcefulness: Rachael Ioannou
New Business Manager Rachael Ioannou was studying HR at university when she spotted an opportunity at a local property management agency. After submitting a business proposal to the directors, she was hired – by her mother! The rest, as they say, is history. Tell us a bit about yourself and your role at Eastside Property Centre. I’m the New Business…
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PM Leader Michael Conolly returns to McGrath
McGrath Estate Agents have announced the return of Michael Conolly as Head of Network Property Management for McGrath. Mr Conolly is one of Australia’s most respected experts in property management with over 28 years’ experience in residential, commercial and business management. He has extensive leadership experience including roles as State Manager of multi-billion-dollar asset portfolios. Mr Conolly returns to McGrath…
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NPP is a game-changer if all banks step up to the plate
A new payments system has officially launched in Australia, giving consumers and businesses access to a new and modern payments system. Soon, services that use the New Payments Platform’s (NPP) capabilities will commence rolling out from about 60 banks, building societies and credit unions across the country. This will give consumers and businesses the ability to Transfer money instantly between…
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Technology won’t necessarily get you results, says Jo-Anne Oliveri
Property Management Leadership Summit presenter, ireviloution Founder and Managing Director Jo-Anne Oliveri, recently shared her insights on the real impact technology has on the business of property management, and why it is so important for principals to understand. Speaking with Elite Agent, Jo-Anne says technology has changed things but property management has remained the same. “Whilst technology has enabled principals to…
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New outsourcer of rental inspections helps time poor consumers
One executive’s search for a rental property highlighted a gap in customer service, along with the creation of a new outsourced rental inspection service called Propzee. For James Bentley, a newly relocated executive from the UK, the rental inspection experience was frustrating, particularly in Melbourne’s hot rental market. James found inspections clashed, were at inconvenient times, on the weekend interfering…
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Elevation meets integration: The evolution of the property management industry
The property management industry experienced a significant shift in 2017. But that’s nothing compared to what’s to come in 2018, according to Rockend CEO Alister Maple-Brown and Antonia Mercorella, CEO at REIQ. Here they discuss the year that was and the year ahead in property management. With the dream of home ownership becoming more and more difficult for many, the…
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How to set realistic KPIs for BDMs: Tara Bradbury
Nothing creates a feeling of defeat as much as setting unrealistic expectations for ourselves does. Few BDMs are aware of how they often set themselves up to fail by developing unattainable goals; losing themselves in a cycle of disappointment and negative self-talk. But fortunately, there is another way, says Tara Bradbury. WHAT IS fascinating about the phenomenon of unrealistic goal…
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Weakening investor activity impacts Sydney, but national median price in most captials: Domain
The median house price in most capital cities rose over the December quarter, although different cities continue to record varied rates of growth — according to the December Quarter Domain House Price Report. Weakening investor activity and tightened lending conditions continue to impact Sydney, and although it reported a slight increase over the December quarter, prices in the NSW capital…
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The Executive Property Manager: Sarah Bell
IN THE SALES ARENA, we have seen the emergence of Agent 2.0 and 3.0 (are we up to 4.0?) as the value of a sales agent has changed with technology and evolving customer expectations. The new breed of agents are true professionals, unrecognisable from the stereotypes which placed real estate among the least trusted of all professions. So where does…
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Business experts share their top tips for leading a successful business in 2018
businessDEPOT Managing Director, John Knight, said that if you want to lead a successful business, you must know your numbers. “The leaders of great real estate businesses focus on people first but, when it comes to the numbers, they focus on profits, not just sales,” he said. At this year’s Property Management Leadership Summit, John will share the key numbers…
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Flying High: Tennille Mugridge
Tennille Mugridge started out in real estate as a ‘Girl Friday’. Nineteen years later she runs her own agency on the Central Coast, Home Specialist Property Management. As well as managing a small portfolio, Tennille is a mum and says she loves to keep busy – which is just as well. Tell us a bit about yourself and your role…
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National rents on the rise: CoreLogic Rent Review December quarter
Property investors will welcome news from CoreLogic that although rental yields are flat, rental rates are on the rise. According to the latest CoreLogic Rental Report over the December quarter, all capital cities, excluding Canberra, achieved a stronger annual change in rents over the past year compared to the same period in 2016. Simultaneously, regional markets also earned a rental increase.…
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Marcel Dybner – Mastering Leadership
Marcel Dybner is the Head of Property Management at Boutique Agency Besser & Co in St Kilda, Victoria. With the business in a rapid growth phase, he applied for Transform Masters to ‘take a step back’ and look at how he could grow the company by growing as a leader. Taking in all the lessons, the transformative idea he put…
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Unplugged and Plugged In: Alister Maple-Brown
While you can’t lean on the latest app to set your goals for you, it’s possible to use some clever tech to track your progress. Alister Maple-Brown from Rockend offers five steps you can follow to keep motivated and on track in the New Year. While technology isn’t a wand you can wave to magically achieve your goals, it can…
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Disaster season and landlord insurance: Sharon Fox-Slater
Beaches, barbies, budgie-smugglers…and bushfires. The image of summertime in Australia may be one of sun-drenched beaches and swimming in warm water, carefree holidays and lazy days that culminate in spectacular sunsets, but sadly the reality does not always live up to that postcard image. The summer months are when our nation often bears the brunt of Mother Nature’s wrath. The…
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Bridging the Skills Gap
REFLECTING ON YOUR own professional experience and performance over the last 12 months can help you develop the right actions and create the right type of change. But first you need to work out where your own gaps are. Vasili Hadzellis explains. ONE OF MY favourite songs of all time is ‘Man in the Mirror’ by the King, Michael Jackson.…
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Leadership summit empowers principals to reach the pinnacle of success
Hosted by ireviloution and businessDEPOT, the two-day summit is designed for principals, heads of department and BDMs who seek inspiration, leadership skills and real-life business examples to help them step up, lead their team, and profitably grow their business. ireviloution and PM Leadership Summit Founder Jo-Anne Oliveri said that this year’s event will inspire leaders to ‘reach the pinnacle’. “20…
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Katherine Kyriakou – McGrath Blackburn & Box Hill
Former VCE teacher Katherine Kyriakou followed her husband into real estate almost by accident after filling in as temporary office cover. Over twenty years later, she’s now Principal of Property Management, McGrath Blackburn & Box Hill, with a rent roll of over 1,000 properties. Tell us a bit about yourself. I was born in Swan Hill, but we moved to…
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2018: Your Best Year
With almost two decades’ experience at the coalface, I will admit that I didn’t always do things right. There have been a lot of learning curves along the way. On my very first day on the job, I was given an empty desk and a phone, and that was it. I didn’t know the first thing about managing a property, and…
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EPM: Inspired Goals 2018
BROCK FISHER National Manager, Operational Excellence, Little Real Estate My top goal in 2018 will be continuing to create the world’s best culture. For us, this is more important than anything. We’ve got some ambitious plans that we want to achieve, doing things that have never been done before, so we know we need a super-engaged, agile and customer-centric team…
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How to make the property manager switch seamless this Christmas: Danelle Hunter
To landlords, changing property managers can seem like a lot of effort, and it is often perceived as something that requires painful amounts of paperwork and rep tape. In fact, I have known customers who have chosen to stay with sub-par property managers far longer than they should have – simply to avoid the headache! However, with Christmas just around…
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Insurance and the ‘share economy’
The number of people offering their homes on sites like Airbnb, HomeAway and VacationRentals is snowballing. There are now more than 115,000 Australian properties listed on Airbnb alone. What started out as an opportunity to rent a room for a couple of days and earn a few dollars has turned into a business for many homeowners. In fact, the money…
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Why Christmas is the best time to market your rental property: Danelle Hunter
When you put your best foot forward and position a property correctly, tenanting it over the holidays can come with a whole host of added benefits. Here are my top three reasons as to why Christmas is one of the best times to market a rental property. The timing is right Not only are most potential tenants on holidays by…
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The Proof Is In the Pudding: Michelle Williams
Do you ever consider that, in the eyes of our potential clients, we all look the same? From the consumer’s lens, they can’t see any difference between us until we can prove them wrong. If you haven’t already noticed, our new potential clients start with social proof. They no longer do the ring-around and attend back to back meetings to…
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Christmas Comes Early for PropertyTree Customers
Rockend’s cloud-based property management system PropertyTree has welcomed three new enhancements set to simplify the work-lives of property managers. The first of these features is Invoice Genius, an intuitive tool that simultaneously automates the processing of creditor invoices, and eliminates the laborious task of manually entering these invoices. Beyond digitising invoices and automating workflows, Invoice Genius helps property managers work…
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From Property Manager to Entrepreneur– what does it take?
Is being a great property manager sufficient grounding to go into business for yourself? Or, does it take more than experience, talent and industry knowledge? What makes one business succeed and another fail? We have all seen evidence of sports stars failing at coaching, or your star residential salesperson not cutting it as a Sales Manager or Agency Principal. So,…
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