BEST PRACTICE
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How to get the best auction results: Damien Cooley
With the Victorian real estate industry now able to host in-person auctions, we thought it was the perfect time for a refresher course, courtesy of superstar auctioneer Damien Cooley, who shared his knowledge last July on the Elevate podcast. Damien Cooley is amazed at how many auctioneers actually don’t use a hammer. He notes it’s one of his most important…
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Am I coping well during the pandemic?
The pandemic has posed unprecedented challenges. Many of us have lost work, gained carer responsibilities and grappled with social isolation. Experts have warned of a looming wave of mental illness as a result.
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Why do some people struggle to make ‘healthy’ decisions, day after day?
To navigate our way through the world, we constantly make choices. While we’ve all made our fair share of regrettable ones, most of us eventually learn from these – and we generally take this ability for granted.
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Leading the revolution
Starting a new business can be a daunting task. John Knight shares the lessons he has learnt on developing a vision, empowering others to follow you and forging towards success as a team.
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Common COVID-19 cleaning mistakes in the workplace
Lisa Macqueen reveals the eight common health and safety mistakes that workplaces are making on their premises
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Emotional rescue: building a strong workplace
Building a strong workplace culture requires a lot of work by leadership. But the rewards are great - it can pull the business through the toughest of times - even a global pandemic. But sincerity…
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New survey tool reveals industry benchmarks and identifies opportunity
New survey tool reveals industry benchmarks and identifies opportunity The team behind the Rex real estate CRM, have announced a new tool that will anonymously benchmark agencies and assist real estate agency owners looking to improve their customer relationship management strategy. Known as CRMGrader, the tools harnesses the team’s 10 years’ worth of knowledge dealing with real estate agents, administrators and business owners to provide a tool that truly provides value to agencies in just five minutes. …
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Knowledge is power
Spring is one of the peak selling periods agents look forward to each year. Listings are often more abundant as many owners choose to sell when their property looks its best. If you could find a way to increase your clearance rates and reduce your days on market, would that make your spring selling period even better? One thing I…
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Turning lockdown lessons into productivity hacks
Ever since COVID-19 came along and changed the way we all work, every trainer, coach and franchise organisation has begun engaging in a wide variety of online training materials. From motivational content to real estate-specific skills, business development, personal resilience, team building and customer service alternatives, there’s been a host of information absorbed. We’ve been sponges because we know that…
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Automation made easy
‘The clock is ticking’ is a phrase well known to real estate agents. There always seems to be so much to do in so little time. Trevor Bragg takes a look at how agents can use automation to save them time and create more hours to spend with clients. Time – we all wish we had more of it. If…
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Have we just stumbled on the biggest productivity increase of the century?
One of the most striking responses to the COVID-19 pandemic has been the sudden shift of around half the workforce to working at home. In many cases, this was combined with an equally sudden shift to home schooling. Contrary to what might have been expected, working from home was one part of the pandemic response that went remarkably smoothly. Most…
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Strong hands steady the ship
Joel Davoren took up the role of Managing Director at RE/MAX Australia at the start of July. He says transitioning into the role has meant adapting quickly and a shift in thinking, but with change an ever-present factor in everyone’s lives at the moment, he has taken it in his stride. “The feeling of change right now is incredibly palpable; you can…
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The personal touch – at scale
Email autoresponders cut through the obstacles which get in the way of responding to the many property email inquiries an agent receives all day. Bill Shields examines how they can help you boost your client experience. Many of us are thinking about how we will do things differently post-COVID-19 and, perhaps, what things will stay the same. While the market…
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Diving into Claudio Encina’s Winter Challenge
As we navigate through 2020, real estate coach and mentor Claudio Encina has rounded up real estate agents and leaders within Sydney and the ACT to dive in and take part in the 2020 Winter Challenge. With a flair for the socials and a bravery of the winter chill, Claudio is on a mission for himself and those in the…
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Why more companies are going dog friendly
Bringing pet dogs into the workplace is becoming increasingly common. Large companies like Google, Ticketmaster and challenger bank Monzo are just a few that have joined companies in the pet sector (like Pets at Home) that allow employees to bring their dogs to work. Dogs are even being labelled as a new “must-have accessory” in smart offices. But research shows that 64 per cent of workplaces do not…
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Make the right CRM switch
When I started building Box+Dice in the late ’90s, 90 per cent of our customers were coming from carbon paper inspection sheets and institute diaries. If they had any tech at all, it was a basic desktop CRM or Microsoft Excel. We were selling technology as a concept. At trade shows, people would stand 10-deep to see our groundbreaking tech.…
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Turning lockdown lessons into productivity hacks
Ever since COVID-19 came along and changed the way we all work, every trainer, coach and franchise organisation has begun engaging in a wide variety of online training materials. From motivational content to real estate-specific skills, business development, personal resilience, team building and customer service alternatives, there’s been a host of information absorbed. We’ve been sponges because we know that…
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Winning ways
I am often asked the question, “What does it take to be an award-winning office?” I think people expect the answer to be simple but if the answer were simple, nothing would separate the good from the great. Cultivating an award winning team or being an award winning individual is about consistency and doing more than what’s expected. Sounds easy…
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Positivity always wins
There’s no denying the COVID-19 pandemic has battered Australians around. It’s had a significant emotional and financial impact on our lives and businesses. But if you look closely, there are some important takeaways from this period of chaos that we can use to improve the way we do business going forward. A silver lining of sorts. PEOPLE CAN CHANGE AND…
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Five ways to shift your mindset when times are tough: Chris
Life is complicated. In fact, it’s more complicated than ever with everything that society is going through with COVID-19, due to the lack of uncertainty of what life will look like coming out the other side. It is now more important than ever to think usefully. Here are five tips to help you do exactly that. 1. Positive thinking doesn’t…
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Five ways to get your cash flow back in shape
Pre-pandemic seems such a long time ago. We had a set and stable economy, rules in play that we understood and had learned to abide by. In the space of a few short months we now have a new normal which has managed to turn what we have known on its head. Decimated bank accounts have been a big source…
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Why ‘work/life balance’ is a myth
I think the most overused and misunderstood maxim is “work-life balance”. Work-life balance became trendy throughout the 1970s and ’80s in the US and UK and emigrated across the globe. It’s a catchy idea that you should learn to equally share your time between your professional and private life in order to establish a form of balanced sanity. To me,…
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Be a flamingo – why we need to stop conforming and start standing out
In this decade of disruption there’s a great blanding of the marketplace, so if you want to get ahead you need to be visible—you need to be a flamingo. Currently we see many businesses and people all competing on ‘same’: same products, services and offerings. They look and act the same, market themselves the same, and often the only differentiator…
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Building social awareness
If you’ve ever wondered how well you fare when it comes to the topic of communication, the simplest way to gage your effectiveness is by analysing the response you get from the outside world – your colleagues, customers and competitors – how do they respond to you? And more importantly, do you communicate equally with all humans big and small,…
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How to practise self-regulation
Let’s face it, we’re in the business of people, and all the whiz-bang technology in the world is not going to help build that relationship if you cannot connect with your customer! Therefore, it is…
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Cultivate self-awareness in your business practices
When he wrote the breakthrough book Emotional Intelligence in 1995, Daniel Goleman identified the five pillars of Emotional Intelligence, in this article we look at self awareness and those things you can do to improve yours Being self-aware means being in tune with how you feel. It means you understand how your emotions and your actions can affect the people…
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Practical ways to supercharge your creativity
In early January, just as the world first learned about Covid-19, LinkedIn released data from over 20 million job listings posted during the previous year, that revealed the five most in-demand skills for 2020. For…
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Finding yourself when all seems lost
Who are you? This may sound like a strange question to ask, but it’s totally relevant and incredibly important. It’s a question that we should ask ourselves regularly, and it’s one we should not underestimate the importance of, especially given the current conditions. Sometimes, when we are feeling out of sorts, it can all be due to one simple thing.…
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EBM RentCover stresses importance of following rent freeze process
EBM RentCover is stressing the importance of following the government’s rent freeze process after receiving an influx of inquiries from landlords relating to COVID-19. EBM RentCover Managing Director Sharon Fox-Slater explained while there hadn’t been a notable rise in insurance claims during the past couple months, there had been a significant uptick in inquiries from landlords seeking clarity on what…
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The new opportunities of working from home
Obviously, the pandemic is still a very much a reality for everyone. Yet as restrictions ease, it is also clear that people, at least in terms of mindset, are thinking about what comes next. It’s true across many aspects of our lives, including our homes. After being in lockdown for so long, many people are reconsidering the suitability of their…
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Top tips for business success
After a rollercoaster couple of months, the real estate sector is now looking to get back to business as usual. But like it or not, the playing field has shifted markedly since the beginning of the year, and agencies large and small are being forced to re-evaluate, reconsider, and reposition. To assist, we’ve assembled some of the top business tips…
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Nine steps for keeping your office safe in COVID-19
From implementing extra cleaning of frequently touched surfaces to including your shared company cars in regular cleans, there are a lot of extra safety standards you need to consider as your team settles back in at the office. National anti-viral sanitisation company Cleancorp has been inundated with inquiries since the beginning of the pandemic, and company Director Lisa Macqueen said…
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Create a healthy body and mind
With the rise of social media and the plethora of platforms used to communicate online, many people are continuously connected to a barrage of information. It’s easy to be distracted by the raft of material, with many hours eaten away by one-on-one time with your phone or tablet. This shift in how people use their time means that many are…
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Make a broker your bestie
Organising finance is just one of the hurdles buyers need to overcome to buy a home. Often it’s the source of much pain. But it doesn’t have to be. Establishing a good relationship, built on trust and understanding, can make a real estate agent look like a superstar in the eyes of their buyers and their vendors. Recently I received…
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Will it be make or break?
In real estate we’re fixated on searching for the next new thing. In fact, looking for the next solution or product that will transform our business is practically built into our DNA. But the thing that makes us is also the thing that can break us. Over the past five years our industry has transitioned from a corner store-style, relationship…
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