GUEST INTERVIEWSTHE ELEVATE PODCASTTHE LEADERSHIP DIARIES

Bolstering productivity and customer service: David Holman

Samantha McLean Samantha McLeanDecember 10, 2019
1 minute read

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“I think the biggest gain in productivity, is to create that level of collaboration and to create the spaces that really allow people to have those key conversations, meet each other and start talking about what they’re doing in their day, their work and hopefully then say how can we help each other be better?” – David Holman

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David Holman’s career began in New Zealand, initially in banking and then later moving across into the energy industry. In the early 2000s David moved to Australia to discover new opportunities, bringing with him his knowledge and passion for business development, whilst maximising shareholder value. 

Gaining invaluable experience across multiple roles working for leading Australian energy retailers, he understands these regulated industries and the need to stay ahead of the game.  

David currently looks after a dynamic team of over 1100, located in the iconic Bryant & May building in Melbourne. As the Chief Executive Officer of Direct Connect he knows that in a highly competitive industry involving real estate, it is important to understand customers and continue to evolve with technology.

Download the action guide for this episode with more links and resources at https://eliteagentelevate.com

In this episode Samantha and David discuss:

  • The quirky features in the Direct Connect office and how they bolster productivity
  • We take a look at David’s background, including what his first job in a supermarket deli taught him that’s still relevant today
  • The big energy trends that have gained serious momentum in 2019, including consumer demands for renewable energy
  • The ever-escalating demands to create the ideal customer experience
  • The role of technology and the push towards a “one-click move”
  • David’s key advice for new leaders.

Connect with David:

Website: https://www.directconnect.com.au/
LinkedIn: https://au.linkedin.com/in/david-holman-67b32624
Facebook https://www.facebook.com/directconnectaustralia
Instagram https://instagram.com/directconnectau?igshid=uy9tkl45kayo
Twitter https://twitter.com/directconnectAU

Connect with The Elite Agent Team:

Samantha McLean Samantha McLeanDecember 10, 2019
1 minute read
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Samantha McLean

Samantha McLean

Samantha McLean is the Co-founder and Managing Editor of Elite Agent, Australia's trusted platform for real estate news, insights, and community connection. With over 20 years in sales and marketing across respected global companies, Samantha brings practical expertise and thoughtful leadership to the industry. Since founding Elite Agent, Samantha has grown the brand from a magazine into a dynamic media hub that includes the Elevate podcast, daily newsletters, and engaging industry events. Her approachable style and genuine curiosity have earned Elite Agent recognition, including multiple Mumbrella awards for excellence. Samantha is passionate about exploring how technology, especially artificial intelligence, can improve productivity and client relationships without losing the essential human touch. She regularly discusses these topics with industry experts on the Elevate podcast. She holds a Bachelor of Business from the University of Technology Sydney. Connect with Samantha at Elite Agent or aipoweredagents.com or visit her personal website samanthamclean.com.