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EPM
Not The B-Word
Fiona Blayney is banning the word ‘busy’. And there are good reasons for it. I’m not quite sure when the realisation first came; it may have been at the moment where I found myself, yet again, answering the question of ‘How are you?’ with the response ‘Busy’. Or perhaps it was hearing that same response in each conversation I start.…
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Elite Agent
If It Ain’t Broken… Break It!
In today’s fast-paced business world, ‘if it ain’t broke, don’t fix it’ is probably one of the worst philosophies you can hold if you want to stay in business says Fiona Blayney. Why do so many businesses continue to hold on to the ways of the past? I hear agents complaining about challenges like recruitment, retention, fee maximisation, increases in…
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EPM
The Advice Boomerang
Have you been hit by the Advice Boomerang? Are there things you say to others that are really meant for you, and how do you stop that boomerang from coming back? HOW MANY times a day do you dish out advice? Have you ever considered the regularity in which you share your opinion? I’m sure you’ve already shared some of…
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EPM
Thinking of You
Fiona Blayney says that it’s time to silence your harsh inner critic and focus on the positive. I thought of you today. It’s not often that I do, but today I thought of you. I wanted to give you an enormous smile, a big hug, and say you’ve done an amazing job and I hope you’re proud. I wanted to…
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EPM
Look – Up in the Sky
Fiona Blayney spends a lot of time travelling, but her reflections lie closer to home. What does family teach us about business, and how do we make sure all our sacrifices are worthwhile? THE NEXT time you watch the planes overhead, commuting people from state to state, country to country, holiday to home and business to office, you may be…
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EPM
Something Old, Something New: Traditional vs. High-Technology
With an ability to mould classic concepts together with ever-evolving technology, Fiona Blayney argues that we really do have the best of both worlds. IN THIS FAST-PACED, technoaggressive world an app created by three students, which slings wingless birds towards pigs, is worth $8.8 Billion. We measure our fitness not from how far or how fast we can run but…
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EPM
Work Health and Safety
Whilst much of our conversation in this column extends to the recruitment and retention of your greatest asset – your team – we tend to focus on everything but a glaringly obvious driver for their happiness in your organisation: safety. After much discussion around safety in the workplace during 2012, it is an opportune time to visit this all-important topic…
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EPM
Blue Ocean Recruitment
Blue Ocean Recruitment: Thinking outside the square when it comes to finding new staff. It was in the recent issue of Leased Magazine that Fiona introduced ‘Blue Ocean’ property management. The concept of a ‘Blue Ocean Strategy’ originated with the work of W Chan Kim and R Mauborgne in the book of the same name. A Blue Ocean Strategy is…
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EPM
‘Blue Ocean’ Property Management
Would you like for your property management business to be uncontested in its chosen market? Fiona Blayney brings to life W Chan Kim and R Mauborgne’s book, Blue Ocean Strategy, and their associated philosophies on how to leave behind your property management competition. According to the Small Business Association of Australia (2012), 70 to 80 per cent of small businesses…
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EPM
The “Expert” Property Manager
What goes on in the mind of a consumer when they meet someone entitled “Investment Property Manager” or “Client Service Manager”, or “Senior Property Manager”? It is likely, says Fiona Blayney, that they are immediately left with the image of the ultimate expert! Its time to examine what qualifications and level of expertise is required to earn this title. What…
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EPM
Performance Planning and Review
Melissa Karatjas and Fiona Blayney discuss why regular staff appraisals are important for continuous performance improvement, as well as happy employees. Performance planning should be a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to a set of predetermined expectations like the performance objectives in the job description. Other aspects of individual employees…
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EPM
Incentive Programs
Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert! This month, we welcome well–known industry authorities, Fiona Blayney and Melissa Karatjas, to the experts ‘chair’. Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert!…
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