EPM: Case Studies
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The One Number You Need to Know
Harvard Business Review calls Net Promoter Score (NPS) “the one number you need to know to grow your business”. Having had such a positive impact on Rental Express, Samantha McLean spoke to Managing Director Chris Rolls to find out how it works. Global companies like Apple, GE, Phillips and American Express started measuring it a couple of years ago, Qantas…
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Karen Mudge – Peter Lees Real Estate, Launceston
Karen Mudge decided she wanted to be a property manager after receiving a bunch of flowers from her property manager when her son was born. And, being completely ‘wowed’ by the service given by the Agency, Peter Lees Real Estate, she has only ever had one employer on the radar. When did you start in real estate? I started in…
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Kim Wilson, Property Manager, Barry Plant Boronia VIC
Kim Wilson is a highly accomplished businesswoman. While she is still yet to turn 30, she is already the principal of her own stand-alone property management franchise with the Barry Plant Group in the Melbourne suburb of Boronia, and was a nominee in this year’s Telstra Businesswoman of the Year Awards. When did you start in Real Estate? I had…
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Stephanie Campbell, Doyle Spillane
Inspired while completing work experience at McGrath when she was 16, now winning numerous awards at 22, a career in real estate has been the only thing on Stephanie Campbell’s mind. Now, she manages 320 properties for leading Sydney Agency Doyle Spillane, and we have no doubt a very bright future lies ahead of her. How long have you been…
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Empowering People
Morton & Morton arean independent, family-owned and managed real estate firm, specialising predominantly in sales and property management of waterfront and city apartments and houses. Having been recognised as one of BRW’s “50 Best Places to Work”, we asked Kevin Turner to find out from Managing Director Ewan Morton more about their philosophies on property management, and how employees are…
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From Strength to Strength
Coronis Realty in Queensland is one of Australia’s largest Real Estate businesses, and they continue to grow at a rapid rate. Their secret to rent roll growth? A team that both loves and owns the company. Samantha McLean talks to Andrew Coronis and Jodi Ford. It’s a while since I have caught up with the Coronis team and I’m excited…
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Samantha Taylor, Metro Property Management
In the past five years, Samantha Taylor of Metro Property Management has worked her way from Reception to New Business Manager. She shares some of the insights that have been gained throughout her career, some ambitions for the future, and why it’s so important to listen to your clients. When did you start in real estate? I started in the…
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Angela Laliotitis, LJ Hooker Newtown
With 17 years experience in Property Management, and 5 years as part of the LJ Hooker family, Angela Laliotitis has extensive knowledge of all aspects of residential property management. She strongly believes the relationship between agent, tenant, and landlord is crucial, and is passionate about creating successful results for her owners. When did you start working in Real Estate? I…
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Tracey Bulmer, One Choice Realty
Tracey Bulmer started working in real estate in 1996 in Ballina, NSW, as a trainee property manager, and within two years of commencing in the industry, she had obtained her full Real Estate Agents license. While originally thinking that she would use property management as a springboard into sales, she loved her role so much that she stayed in property…
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Brett Wheatland, LJ Hooker Glenelg SA
Brett Wheatland has been in Property Management for more than 11 years, and during that time has won many awards including LJ Hookers top property investment manager for SA and NT in 2010 and 2011, and has been accredited to the elite “Captains Club” as a top 5% performer within the network. Some of the key ingredients in his success…
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Defence Housing Australia
One of the biggest property management companies in Australia is not a traditional real estate business. Defence Housing Australia (DHA) manages around 18,000 residences throughout Australia that some very special tenants call home. We talked to DHA Chief Operating Officer, Peter Howman, about how this verydifferent property management business operates. Firstly, tell us a little about DHA? The primary purpose…
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Robyn Conroy – Ray White Adelaide
Robyn Conroy started her career in a small real estate agency in the Illawarra region as receptionist when she was 15; and has been in the industry now for 24 years. Although her first love is Property Management, she also holds a Sales Agents Licence in South Australia. Robyn, what made you choose a career in Property Management? I always…
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