EPM: Leadership
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Leadership Made Simple: Brock Fisher
Regardless of their title, everyone in a team can demonstrate leadership. The more people who show it, the less it matters whose title is what. But ultimately there will be a manager who is accountable for the performance of the team, and the way that person goes about their work is a critical element of success or failure. Brock Fisher…
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PPM Conference Celebrates it’s 15th year
The PPM National Conference will draw Property Managers and Principals from all around the country to Queensland’s Gold Coast on the 18th and 19th of June to “Motivate. Educate. Inspire.” The conference in its 15th year incorporates the ‘Best of the Best’ PPM National Property Management Awards and a fantastic bill of speakers including Amy Sanderson, Katie Knight, John Knight,…
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7 Ways to Raise the Bar In 2017
WHEN IT COMES TO AIMING high in your property management business, dare to be different and think big. Here are seven ways you can raise the bar this year. 1 DARE TO BE UNTRADITIONAL Raising the bar in 2017 starts with daring to be ‘untraditional’. As you know, clients engage property management agencies to gain better returns and increased capital…
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What Needs to Transform? Part Two: A Solid Foundation for a Bright Future
To transform requires more than to simply make a few changes. ‘Transformation’ implies a metamorphosis into a new state that bears little resemblance to the original. It’s now time to unpack the journey’s the teams have taken and discuss with the directors their before and after milestones. All four agencies that participated in Transform PM are different in size, structure…
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Transform PM Insights: Foreword
Introducing Insights #1From Alister Maple-Brown, CEO, Rockend. It has been a privilege for Rockend to be a part of the inaugural Transform PM program this year. This program provided four agencies with the opportunity to take a step back and analyse their business with the guidance and coaching of industry professionals. Over the nine weeks it has been fascinating to…
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How To Win Friends And Influence People: The Real Estate Edition
Dale Carnegie’s Seminal Work How to Win Friends and Influence People sits on the bedside table of many an agent. Named one of Time’s 100 most influential books, it has sold over 30 million copies and has lessons for all of us in the industry. How to Win Friends and Influence People has undoubtedly helped plenty of real estate professionals improve…
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A Focus on Growth
AS RENT.COM.AU MOVES a step closer to its goal of becoming the ‘Home for Renters in Australia’, CEO and Founder Mark Woschnak shares his insights into the company’s seven-year journey and future vision. WE ARE AT the beginning of a significant, long-term growth phase for the property management industry. The type of renter growth anticipated nationwide highlights a noteworthy and…
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Sliding Doors: Do You Have an Exit Strategy?
What would you do if your life changed overnight? Have you planned an exit strategy for yourself or your business? Fiona Blayney finds out that sickness, retirement or other developments could mean that the end of the road comes sooner than we imagine. I’VE THOUGHT A lot about a new friend I made recently. I’ll call them a friend, perhaps…
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Lessons Learnt In a Really Big Business (Pt. II)
LAST ISSUE, BROCK FISHER discussed his findings in scaling a PM business. But if you really want to grow while staying productive and profitable, you’ll need to study these as well. SIMPLICITY – IT’S NOT THAT SIMPLE All businesses need great systems and procedures. I love a system and a process that works. But to work effectively and be fully…
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The Extra One Per Cent: Anthony Cardinale
ANTHONY CARDINALE IS the Principal of Barry Plant Preston. Passionate about property management, he believes there are three aspects to creating both a successful business and property management portfolio: to improve it by just one per cent every day, include a personal touch and become an expert in communication. Story by Samantha McLean. STARTING OUT AS an accountant and toy…
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Planning for Success
IMAGINE YOU’RE AT A DINNER PARTY in 12 months’ time and someone asks you to explain your business to them. What will you say? Is that explanation any different to what you would say if they asked you today? WHAT ARE the differences between your business now and where you want to be in 12 months? And how did you…
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13 Proven Strategies to Help You Retain Your Team
Jo-Anne Oliveri ireviloution intelligence demonstrates how to find and keep the staff you need to grow your business. RETENTION IS how you can unlock a sustainable income stream in your property management business. To achieve retention you must first build a loyal, skilled team; then, using that team, build a loyal client base. What follows are 13 proven strategies that…
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Understanding Your Trust Account
Lauren Kropp is an experienced property management professional with a deep understanding of people, properties and accounts. As our guest contributor this month, Lauren takes a look at how to protect your trust account and make sure that your reputation stays in tact. Your trust account and the way you operate it is your lifeline. When dealing with thousands of…
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Work Health and Safety
Whilst much of our conversation in this column extends to the recruitment and retention of your greatest asset – your team – we tend to focus on everything but a glaringly obvious driver for their happiness in your organisation: safety. After much discussion around safety in the workplace during 2012, it is an opportune time to visit this all-important topic…
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Is the Rent Roll Worth the Investment?
Jo Oliveri from ireviloution intelligence says if you are thinking of acquiring a rent roll as part of your growth strategy, you need to perform both operational and financial due diligence prior to purchase. Did you know many principals do not conduct proper due diligence and so, in many instances, fail to understand the real risk and real value of…
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What is ‘Business by Design?’
‘Business by design’ and ‘Business by default’ are two very different things says Jo Oliveri of ireviloution intelligence. It is time to put yourself in control of making your business happen rather than just letting it happen. We all know the old adage, ‘If you fail to plan then you plan to fail’. I call this, ‘business by default’. So…
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Performance Planning and Review
Melissa Karatjas and Fiona Blayney discuss why regular staff appraisals are important for continuous performance improvement, as well as happy employees. Performance planning should be a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to a set of predetermined expectations like the performance objectives in the job description. Other aspects of individual employees…
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The Multiplier Effect
Are you thinking of buying a rent roll but wondering how to determine its true value? Perhaps you’re pondering what your own rent roll is worth. There are a range of factors that can be taken into consideration. Ross Hedditch outlines how to ascertain the value of a rent roll. “As a general rule, a property which has been managed…
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Incentive Programs
Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert! This month, we welcome well–known industry authorities, Fiona Blayney and Melissa Karatjas, to the experts ‘chair’. Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert!…
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