EPM
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Ellen Bathgate: What happens when you build it but no one comes?
Ellen Bathgate explains the three biggest surprises she encountered when she first went into business and how she tackled them.
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The COVID-19 lessons we can all learn from
It’s hard to believe that we are entering our third year under the ever-looming shadow of COVID-19.
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Jacqui Mulligan: Creating clients for life
For Jacqui Mulligan, a new rental property isn't just another door on the books but an opportunity to get to know the owners, the tenants and the history of the house.
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30 things to look for in landlord insurance
It was back in 1991 when a gap in the market was recognised for specialist landlord insurance.
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Chris Haskins: The passion and precision required for property management
Ray White Geelong property management department manager, Chris Haskins reflects on changes she'd like to see in the industry and the colourful characters she's met along the way.
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What to do if a tenant dies: Sharon Fox Slater
EBM RentCover managing director Sharon Fox-Slater looks at what needs to happen when a tenant passes away from an insurance perspective.
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Michelle Williams: At Home with Property Management
It has been an incredibly busy few years for @home Property Management Solutions. They have built an outstanding reputation for service excellence and have won many awards. Co-owner Michelle Williams recounts how their successful and respected brand was built during challenging economic times. The BeginningWe realised there was potentially a niche in the local real estate market to offer a…
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Kelley Seaton: Delivering outstanding service
Kelley Seaton is the Director of the Leasing Network, a boutique property management service on the Central Coast of NSW. Having worked in the industry for over 25 years, she loves nothing more than challenging herself and her team to deliver outstanding service. What motivated you to get into property management?I was 18 and had just finished my HSC in…
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Amy Bennett: Collaboration and communication
Amy Bennett loves to make connections. It doesn’t matter whether it’s finding the perfect tenant for an investor client or introducing a potential vendor to a selling agent, the McGrath Caloundra business development manager thrives on recognising business opportunities and making them happen.
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The opposing challenges of differentiation and automation: Brock Fisher
When your business looks the same from the outside as your competitors, you are failing to establish a unique value proposition and a point of difference. This is a problem, and often misused automation tools are to blame. Brock Fisher explains how to use proptech to stand out in the crowd.
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Eleni Roumanous: Reversal of fortunes
An industry veteran with 25 years in the property management sector, Eleni Roumanous is as passionate about growing her rent roll and her PM team today as she was on her first day in the job. For the Century 21 Eastern Beaches Maroubra principal, the secret to that success is all about the people who work for her and the…
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Renovating and insurance cover
With COVID-19 resulting in higher rental vacancies in some states and the announcement of the HomeBuilder program, landlords may be thinking about renovating their investment property. But before they get started there are insurance matters to think about, cautions EBM RentCover Managing Director Sharon Fox-Slater. Aussies love property and they love renovating too, if the number of shows on the…
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Turn today’s problems into tomorrow’s road map
Knowing your business’ strong points and weaknesses can determine your long term success. I speak with a large number of business owners and heads of property management on a regular basis, and we often end up talking about data and its importance. Now, before your eyes glaze over and you think, ‘Wow, I don’t want to be caught sitting next…
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Consistent communication: Tara Bradbury
Customer service across property management has come a long way in terms of available technology, but people still want service from humans. Here are a few of my recommendations to help boost or reboot your service approach in 2020. Social media. If you build the profile they will connect – and at the times when…
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Creativity, innovation and relationship building: where is property management heading?
There’s no doubt that property managers have had to adapt in response to the rapidly-evolving COVID-19 situation. As far as Hannah Gill is concerned though, the pandemic has provided opportunity to accelerate some much-needed change and innovation in an industry that is “ripe for disruption”. So, what does the property management industry look like right now? According to Hannah, it…
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Daily grind or creative mind?
Technology may be getting more sophisticated every day, and slowly cannibalising manual tasks and administration, but data shows it’s not a future of robot overlords we face, so much as technology-assisted work. That’s good news. Tech that cuts out admin and gives us powerful insights into our customers frees us up from the daily grind. It allows us to use…
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Talisha Buttsworth: Clean workspace, clear mind
Years in the industry? Going on eight years. I started on reception straight out of high school at 17, and I am now a Property Manager at Island Sands Asset Management. What’s a special place in your local area? We have so many. Our local beach in Tannum Sands, walking onto Wild Cattle Island at low tide, Facing Island, and…
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How to show true value as a property manager
Property managers need to do more than just return phone calls on time to show true value and secure more managements, a leading industry expert says. Speaking as part of a Transform 2020 lesson, Coronis Now Director Jodie Stainton says property managers must actively think about ways to offer more than their rivals and stand out in the crowd. “I…
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Property and Pandemics: What to expect next?
Key points covered in this webinar: Leading the way – Property always leads a recovery. Historical evidence of past crises – the GFC and the recession – showed house prices grew in value, often significantly. No two crises are the same, but one thing that is always the same: the way humans respond. We will bounce back quickly and strongly.…
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Four marketing trends that matter in 2020
This year will not be the year of artificial intelligence, but you’re sure going to hear a lot about it. While AI, augmented reality and things like blockchain work on closing the gap between market promise and market reality, plenty of other important trends are set to hit the Australian real estate sector in 2020. Here are four you’ll want…
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9 things I’d do as a Property Manager during COVID-19
COVID-19: There is no point of reference for Businesses, Property Managers, Owners and Tenants to refer to, because we’ve never been through this before. This is not “Business As Usual”, and it could be quite a while before a normal operating rhythm returns. To negotiate this period, here’s 9 things I’d be focussed on. Scripts and PracticeThis is one from…
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Progress made on code of conduct for commercial tenancies
The Property Council of Australia has noted today's direction from the National Cabinet for the development of an industry code of conduct for commercial tenancy. "We have been engaging closely with the Commonwealth, state and territory governments on these issues, and will continue to do so to provide the certainty that landlords, tenants and governments…
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Maintaining a leadership mindset in the midst of COVID-19
Going old-school – No one knows how long the pandemic and social distancing is going to last, so you should be making significant changes to your business processes. It’s a lot like real estate in the old days where we didn’t have open homes or auctions, only private viewings – and it worked. Stay calm – The right strategy and…
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Navigating the coronavirus crisis for real estate agents
Sam McLean sat down with REIWA President Damian Collins, REINSW’s Leanne Pilkington and REIV’s Leah Calnan to get an overview of what is happening in the industry since the pandemic hit and what needs to happen for real estate professionals, tenants and landlords to get through the crisis.
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Property Manager tips – working from home
Property Manager tips – working from home transcript Hi, I’m Michelle Rigg. I’m the general manager at Rentwest Solutions. We’re a property management company in Perth WA. I want to talk with property managers about just getting ready and preparing properly for working from home, as most of you are now. It is a little bit different in these times…
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Property management in the era of COVID-19 with guest Hannah Gill
Key points covered in this webinar: Rent reduction – There are no requirements currently, which may change if and when Government make announcements – but for now it’s really up to the tenant and landlord – through their property management – to come up with their own agreements. There is no standard rent reduction – landlords’ and tenants’ circumstances vary.…
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Three tech ways to wow your clients – now!
Technology is moving us forward as an industry. These are pretty exciting times, but it can also be easy to lose the personal touch when you add so much automation. So, how can you use technology to connect with your clients better? Here are three ways you can harness technology to wow your clients and grow your rent roll at…
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Serendipity and Success
Jamie Billerwell’s philosophy on life is a simple one. The effervescent Code Property Group Business Development Manager believes in serendipity. “I’m a big believer that things happen for a reason and that you are right where you are meant to be at any given point in time,” Jamie muses. That doesn’t mean the 28-year-old Queenslander was expecting to take out…
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How to achieve the best outcome of your lead source through dialogue
Q: My BDM seems to be avoiding prospecting. Initially locating leads and having access to data was the challenge (excuse) when not hitting prospecting targets, but now it seems she is struggling with dialogue. What do you recommend? A: When it comes to dialogue, keeping it simple makes it effective for the potential prospect and more natural for the prospector.…
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Reboot for results
With the new year fast approaching, now is the perfect time to reboot your property management business. Here’s how you can reconnect, review, redevelop, redefine and readjust your business’s vision, targets and goals so that you can achieve even better results in 2020. RECONNECT WITH YOUR ‘WHY’ Reconnecting with your ‘why’ allows you to reignite…
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Nothing routine about this inspection
Property managers are often faced with the unenviable task of educating investors and owners on how a property will deteriorate with age and wear and tear. A property manager on a recent online forum summed it up perfectly with an analogy of getting a car serviced. Everyone gets their car serviced and invests money into…
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How to effectively switch software platforms without losing data
Q: We are about to integrate to a new trust platform. How do we make it as seamless as possible? A: Every week it seems that we are having discussions with property management teams who are trying to make key decisions around which software program they would like to move to. There are a lot of choices out there. While…
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Predictable growth
Just when you thought you had all of the pieces of the puzzle together, another tech program is released, legislation changes and you are in a spin. Clients’ expectations continue to rise, and it can be hard to find time to grow your rent roll. This year I have spent time ensuring the predicable has…
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Standing out from the crowd
Being a property manager, leader or a business owner might seem overwhelming at times. There is so much competing information, content and choices to be made. It can be hard to know where to start and what to prioritise to get the best outcomes, stay relevant and keep our clients happy. There are five key areas we need to consider…
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A step-by-step guide to natural disaster claims
It is hard to imagine the tragedy hundreds of Australians are facing as they slowly return to homes, businesses and communities ravaged by Mother Nature. For many, there will be nothing left but the heartbreaking task of cleaning up and starting over or moving on altogether. In these difficult circumstances, landlords and tenants will often…
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