EPM
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Are your listings at threat from meth contamination?
“Meth House of Horror!”, “Ice Epidemic!”, “Rental Properties Test Positive for Meth/ice”. The headlines are alarming and fuel widespread fears about meth contamination. Concerns are particularly prevalent in the rental industry, with stories about investment properties being used as clandestine laboratories or smoking dens, and subsequent tenants suffering ill-effects from exposure to the toxic residue. With alarm bells ringing, agents…
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Rik Rushton: Make Your Move
IT’S THE END OF MOVING DAY AND THEY’RE EXHAUSTED. Their backs are aching, their stomach rumbles with hunger and the only thing pounding harder than their sore feet is their throbbing heads. What they wouldn’t give for a hot shower, a glass of wine and an early night in with a movie. What if you, as your clients’ trusted real…
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PropertyTree: It’s about Time
Time. Don’t you wish you had more of it? Everyone’s time is limited. It doesn’t matter who you are or what you do; we all have the same number of hours and minutes in our day, and it’s a constant battle against the clock to get everything done. Unless you have PropertyTree. The team at Rockend is committed to helping property managers…
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How to perfect the customer experience: Danelle Hunter
“I don’t like being quiet,” says Danelle Hunter. It’s why she chose a career in property management and what keeps her so responsive to her clients. Danelle’s customer service dedication culminated in 2017 with a win at the AREAs, where she took the title for Excellence in Customer Service – Residential. But it’s clear that Danelle isn’t in it for…
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Ask the coach: How to provide better support your team as a selling principal
Q. I’m a selling principal who doesn’t have the time to spend every minute in my property management department. How can I better support my team? As leader, your time will always need to be distributed across many areas and you need to wear many hats. When you have an income-generating role as well this can easily take precedence. Supporting your team…
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Strong financial results for rent.com.au
Rental property website rent.com.au has reported strong results for the 2018 financial year, noting revenue growth of 41 per cent. The company, which specialises in rental property searches and associated products, released their full financial year results yesterday morning, stating revenue for 2017/18 was $2,324,880 – up from $1,654,395 in 2016/17. In their report to shareholders, rent.com.au directors explained that…
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What I learned as a self taught leader: Kylie Maxwell
With no ambition and possibly no ability, I wasn’t planning on being a leader. Twenty-seven years later, I’m a business owner and frontline property manager and I seem to have filled those leadership boots quite well. Taking the steps from receptionist to property manager to business owner, and naturally to leader, has been quite a learning curve. Here are my…
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True North: Michael Love
It's been almost 75 years since Michael Love’s grandfather first opened the doors of Love Real Estate in service of Melbourne's 'North'. Now, as a third-generation agent and director of that company, Michael reflects on the valuable lessons his family’s experience offers him as he sets about “running his own race”. Story by Cassandra Charlesworth.
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Property managers love problems: Sam Nokes
After more than a decade in property management, Sam Nokes has worked his way up to Head of Department at Jellis Craig. Overseeing a team of 24 who manage a rent roll of over 1,600 properties, he’s also learned a thing or two about problem-solving. Sam spoke with Hannah Blackiston about his career, just how it is he tackles all…
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Ask the coach: How to keep your BDM accountable for better results
Q. How do I hold my BDM accountable to get better results? The first step to holding any team member accountable is being ultra-clear on your expectations. What does success look like in their role? As a leader, determining the success measurement for a BDM starts with identifying what has been achieved up until now and setting a goal that…
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Great ideas come from within: Ben Foster
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features Cameron Head of Property Management Ben Foster.
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The value of communication: Ashley Fell
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features McCrindle Head of Communications Ashley Fell.
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Rent.com.au launches first mobile app
Rental property website rent.com.au have announced they will launch a mobile app for IOS and Android this week. In an ASX announcement, the company said the app would bring all the “unique and useful features” the platform already has alongside a range of “unique new features”. According to the announcement, 60 per cent of the current customers using the platform…
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Vivien Yap adds Senior Property Manager to her team at Ray White Dalkieth Claremont
Vivien Yap has further extended her team, bringing on Fiona Short as a Senior Property Manager. Ms Short joins Ray White Dalkeith | Claremont with over 15 years’ experience in the property management industry. She firmly believes communication is the key to a successful property management business. “Whether you know the answer or not … as long as you’re communicating and being…
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The simple things that make a difference: Bradley Fraser
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their story. This interview features McGrath Lower North Shore's New Client Consultant Bradley Fraser.
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Fiona Nichols joins Coronis Property Management team
Fiona Nichols has joined the Coronis leadership team in the position of Training and Development Manager. Starting in real estate more than 13 years ago, Ms Nichols has headed up several property management departments at Ray White, Johnston Dixon and most recently Devcorp Services. Property Management Director Jodi Ford said Ms Nichols was a valuable addition to the team and brought…
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Investing time in the team: Emma Slape
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their leadership story. This interview features Turner Real Estate CEO Emma Slape.
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Fiddling on the roof: Sharon Fox-Slater
We are mid-way through winter and many parts of the country are getting windy and wet (although unfortunately not the right places right now!) When wild weather descends, roofs take a battering – and many come off second best. At RentCover around 55 per cent of all storm damage claims we receive relate to roofs. Last winter alone approximately $1.5…
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Madeleine Smith: Just Do You
Madeleine, tell us a bit about yourself and your role at LJ Hooker Gosford. I moved to the Central Coast in 2012 and was excited to stay with the LJ Hooker brand and take a job in 2013 as a property manager. I looked after a portfolio of 300-odd properties for a few years before taking a leap into the…
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Taking the Step Up: Anthea Economos
Anthea Economos likes to stand on her own two feet. A vivacious and dedicated property manager at Ray White Rockdale, the driven daughter of principal Con has well and truly shed the ‘boss’s daughter’ label. That’s not to say the pair don’t gel like peas and carrots; it just means there’s the utmost respect and appreciation for what each brings to the…
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Jo-Anne Oliveri: Pinnacle learning destination
Empowered by ireviloution and businessDEPOT, the Property Management Leadership Summit is for property management leaders who are serious about leadership and business success. Over 100 principals, heads of PM departments and BDMs from across Australia attended the two-day Summit on the Gold Coast earlier this year and were inspired to step up, lead their team and profitably grow their business. Twenty…
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A game of drones: Sharon Fox-Slater
It wasn’t long ago that drones were developed only for military purposes. Today, remotely piloted aircraft systems (RPAS), or unmanned aerial vehicles (UAVs), are mainstream and flocks can be seen flying over local parks and beaches every weekend.But it’s not only enthusiastic families taking to the skies; real estate agents have been quick to adopt the technology. When the first commercial drones came on the scene, early…
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Property Management in the Year 2058
Cast your mind back forty years to the real estate industry of 1978 in Australia. Being a relatively youthful industry, you might not remember the ‘bad old days’. They were light years from the profession we know and enjoy today. Whilst some things remain the same about success in real estate – prospecting must be part of every day, timely…
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Tara Bradbury: Make the call!
Over the last few months, I have been visiting offices to conduct coaching sessions where agents have allowed me to observe their phone prospecting. While sitting on the sidelines, I found a common trend that makes these sessions more difficult than they need to be, and passed along my tips to ensure the best possible result on future calls. Do you…
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Nurturing the Nature of Property Management: Rae Tolley
Reflecting on a property management career that has spanned over two decades, Beller Property Group’s Rae Tolley says it’s a role that appeals to her nurturing nature. “You need to be caring and have a big-picture approach, because as a property manager you’re a big part of people’s lives.” Rae started her real estate career with an 18-month stint in…
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Ask the Coach: How to be prepared for a Tribunal
Q. The thought of Tribunal and the process is daunting. How can I be more prepared? One of the first things to remember is to breathe. Tribunal is one of those areas in property management that can prove challenging and often is entwined with an element of stress. One way of reducing that stress is your level of preparation. Being well…
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The D-Word: Brock Fisher
What strikes me when I think back to the start of my accidental property management career in 1998 is that the fundamentals of what we do are still very much the same. Sure, our trust accounting software is now a bit fancier. We market properties on the internet and take online bookings to view them. We usually do our inspections on an app rather than with pen…
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Vacation rentals & insurance: Sharon Fox-Slater
For many landlords with property in cities and prime holiday locations, the lure of the short-stay accommodation market is strong. Some choose to rent their property to holidaymakers, others may look for a corporate lease. Some have their property available to rent all the time, and some switch, looking to cash in during peak season. Although the financial rewards can…
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Ask the Coach: How to keep your team motivated and incentivised
Q. My team are all at different stages of their careers. How do I keep them motivated and incentivised? As you look at your team, I have no doubt that it is made up of a range of personalities, ages, experience levels, skill sets and generations. As a leader of a multi-generational team, it’s important to recognise that everyone in your business…
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Ask the Coach: How should BDMs schedule their prospecting?
Q. When is the best time of the day and week to prospect? Firstly, if you are serious about rent roll growth – every day! Full-time BDMs need to be cultivating new leads and working their database every day of every week. Secondly, when we are looking at what time of the day is best and how much time you should…
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Call the Professional: Fiona Blayney
I think everyone has an inner wannabe. I’m not talking about the social wannabe, the one you’d associate with a schoolyard name-calling, but the adult wannabe that exists in us all. There are two types of adult wannabe status. One that invariably rears its head is when we’ve got the time and inclination to dabble in that profession we fancy…
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Natalie Hastings: Should They Stay, Or Should They Go?
Property management is a people business, best suited to those natural problem-solvers with a positive disposition and a flair for collaboration. But what happens when you do your very best time and again, yet find your days disturbed by an aggressive landlord who is impossible to please? Many principals are loathe to ‘sack’ a landlord – even if their behaviour is…
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(Rental) House Rules: Sharon Fox-Slater
When it comes to Rental House Rules, rule number one is don’t DIY, cautions Sharon Fox-Slater. Seduced by the plummy tones of Laurence Llewelyn-Bowen (aka LLB) or the ocker Scottie Cam, the return of home renovation shows like House Rules and The Block is often a siren call to would-be DIYers. And while picking up the power tools at their…
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Problem Personalities: Debbie Palmer
Across the nation we are collectively known as property managers – but we should be more aptly known as people managers or relationship managers. Properties don’t complain, get angry or fail to follow through on requests, but tenants and landlords sometimes do. Managing difficult clients is all about understanding relationships, and people’s emotions and behaviours. More often than not, an…
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How to Grow From Reviews to Referrals: Kasey McDonald
Nothing will destroy a rent roll quicker than a slew of bad referrals and an army of online haters. In the face of such a demanding job as property management, how exactly do you safeguard your department from bad reviews and create a healthy tribe of promoters to grow your business through referrals? It’s a question I often get asked by perplexed principals and property managers who…
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